Benefits:
Employee discounts
Opportunity for advancement
Paid time off
Parental leave
Training & development
Employment Type: Full-time Reports To: Program Manager Salary: $25 hour (nonexempt)
Job Summary:
The Case Manager at Silence Aloud Inc.’s – The Bridge Wellness Center. Homeless Youth Drop-In Center will provide trauma-informed, strengths-based, and youth-centered case management services to young people experiencing or at risk of homelessness. Case Managers will work closely with youth (ages 16-24) to assess needs, develop individualized service plans, connect them to critical resources, and support them in achieving long-term stability. The role requires a deep understanding of the barriers faced by unhoused youth, including justice-involved youth, LGBTQ+ youth, survivors of trafficking, and those with disabilities or mental health challenges.
Key Responsibilities:
Direct Client Support & Case Management:
• Conduct comprehensive intake assessments to identify needs related to housing, employment, education, health, and well-being.
• Develop individualized service plans with youth, setting measurable goals and action steps for stability and self-sufficiency.
• Provide intensive case management, including crisis intervention, safety planning, and emotional support.
• Monitor youth progress, adjusting case plans as needed to reflect evolving goals and circumstances.
• Assist youth in securing vital documents such as birth certificates, IDs, and Social Security cards.
Housing & System Navigation:
• Assist youth in navigating housing programs, including rapid rehousing, transitional housing, and permanent supportive housing options.
• Serve as a liaison between youth and Riverside County’s Coordinated Entry System (CES) & HomeConnect, ensuring access to housing resources.
• Provide education on tenant rights, lease agreements, and independent living skills.
Resource Connection & Advocacy:
• Link youth to community resources, including mental health and medical services, substance use treatment, legal aid, education and employment support, childcare, and life skills training.
• Advocate for clients within public assistance programs, including Medi-Cal, CalFresh, and General Relief.
• Assist with referrals to employment services, vocational training, and financial literacy programs.
Collaboration & Community Engagement:
• Work closely with peer navigators, mental health clinicians, legal aid providers, and other interdisciplinary team members to ensure holistic support for each youth.
• Develop and maintain strong relationships with housing providers, social services, schools, juvenile justice agencies, and local employers.
• Participate in case conferences, program meetings, and collaborative community efforts to improve service coordination.
Documentation & Compliance:
• Maintain detailed, accurate, and confidential client records in alignment with organizational and funding requirements.
• Ensure timely documentation in the Homeless Management Information System (HMIS) and other data tracking platforms.
• Collect and report data on program outcomes and success stories to inform continuous improvement efforts.
Qualifications & Experience:
• Bachelor’s degree in Social Work, Psychology, Counseling, Human Services, or a related field (Master’s preferred).
• Minimum of two (2) years of experience in case management homeless services, youth services, or social work.
• Experience working with youth facing homelessness, justice system involvement, trauma, sexual exploitation, substance use, and mental health challenges.
• Knowledge of trauma-informed care, harm reduction, positive youth development, and crisis intervention strategies.
• Strong understanding of housing and homeless services systems, including CES, HUD-funded programs, and youth-specific resources.
• Bilingual (English/Spanish) preferred.
Additional Requirements:
• Must pass background check and TB test.
• Valid California driver’s license and reliable transportation required
• Flexibility to work some evenings and weekends as needed.