Case Manager Homeless Youth Drop-In Center

Silence Aloud Inc

Case Manager Homeless Youth Drop-In Center

Moreno Valley, CA
Full Time
Paid
  • Responsibilities

    Benefits:

    Employee discounts

    Opportunity for advancement

    Paid time off

    Parental leave

    Training & development

    Employment Type: Full-time Reports To: Program Manager Salary: $25 hour (nonexempt)

    Job Summary:

    The Case Manager at Silence Aloud Inc.’s – The Bridge Wellness Center. Homeless Youth Drop-In Center will provide trauma-informed, strengths-based, and youth-centered case management services to young people experiencing or at risk of homelessness. Case Managers will work closely with youth (ages 16-24) to assess needs, develop individualized service plans, connect them to critical resources, and support them in achieving long-term stability. The role requires a deep understanding of the barriers faced by unhoused youth, including justice-involved youth, LGBTQ+ youth, survivors of trafficking, and those with disabilities or mental health challenges.

    Key Responsibilities:

    Direct Client Support & Case Management:

    • Conduct comprehensive intake assessments to identify needs related to housing, employment, education, health, and well-being.

    • Develop individualized service plans with youth, setting measurable goals and action steps for stability and self-sufficiency.

    • Provide intensive case management, including crisis intervention, safety planning, and emotional support.

    • Monitor youth progress, adjusting case plans as needed to reflect evolving goals and circumstances.

    • Assist youth in securing vital documents such as birth certificates, IDs, and Social Security cards.

    Housing & System Navigation:

    • Assist youth in navigating housing programs, including rapid rehousing, transitional housing, and permanent supportive housing options.

    • Serve as a liaison between youth and Riverside County’s Coordinated Entry System (CES) & HomeConnect, ensuring access to housing resources.

    • Provide education on tenant rights, lease agreements, and independent living skills.

    Resource Connection & Advocacy:

    • Link youth to community resources, including mental health and medical services, substance use treatment, legal aid, education and employment support, childcare, and life skills training.

    • Advocate for clients within public assistance programs, including Medi-Cal, CalFresh, and General Relief.

    • Assist with referrals to employment services, vocational training, and financial literacy programs.

    Collaboration & Community Engagement:

    • Work closely with peer navigators, mental health clinicians, legal aid providers, and other interdisciplinary team members to ensure holistic support for each youth.

    • Develop and maintain strong relationships with housing providers, social services, schools, juvenile justice agencies, and local employers.

    • Participate in case conferences, program meetings, and collaborative community efforts to improve service coordination.

    Documentation & Compliance:

    • Maintain detailed, accurate, and confidential client records in alignment with organizational and funding requirements.

    • Ensure timely documentation in the Homeless Management Information System (HMIS) and other data tracking platforms.

    • Collect and report data on program outcomes and success stories to inform continuous improvement efforts.

    Qualifications & Experience:

    • Bachelor’s degree in Social Work, Psychology, Counseling, Human Services, or a related field (Master’s preferred).

    • Minimum of two (2) years of experience in case management homeless services, youth services, or social work.

    • Experience working with youth facing homelessness, justice system involvement, trauma, sexual exploitation, substance use, and mental health challenges.

    • Knowledge of trauma-informed care, harm reduction, positive youth development, and crisis intervention strategies.

    • Strong understanding of housing and homeless services systems, including CES, HUD-funded programs, and youth-specific resources.

    • Bilingual (English/Spanish) preferred.

    Additional Requirements:

    • Must pass background check and TB test.

    • Valid California driver’s license and reliable transportation required

    • Flexibility to work some evenings and weekends as needed.