Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

Case Manager Department: Shared Living Full Time Location: Springfield Schedule: Monday-Friday, 9a-5p Base Salary: $48,000–$50,000/year + $2,000 differential per additional case (See details below)

Make a difference in the lives of others — and your own!

ServiceNet’s Shared Living Program is are seeking a dedicated and compassionate Case Manager to coordinate care for individuals living in Shared Living homes. This is a vital role within our team—ensuring each person supported receives the care, dignity, and individualized services they deserve.

Key Responsibilities:

Manage and oversee the support of individuals in Shared Living homes

Coordinate and monitor services provided by Care Providers, Individual Support Staff (ISS), Personal Support Staff (PSS), and Respite Providers

Ensure all services align with funding regulations, agency policies, and quality standards

Identify stressors and implement interventions to maintain placement stability

Supervise support staff and provide crisis intervention as needed

Collaborate with the Department of Developmental Services (DDS) and other agencies

Complete all required reports and assessments in a timely and professional manner

What You Bring:

Broad knowledge of human services or social work

Bachelor's degree in a related field preferred

3–5 years of progressively responsible experience

Strong organizational and communication skills

Computer proficiency (Microsoft Office and related systems)

Valid driver’s license and reliable transportation

Salary Details:

Starting Base: $48,000 -$50,000/year based on experience, education, and workload

Differential: $2,000 for each additional case

Minimum Caseload: 15

Maximum Caseload: 20

Benefits:

Generous PTO (time-off) package.

Comprehensive health and dental insurance plans.

Life insurance and long-term disability insurance.

403(b) retirement plan.

Tuition remission for eligible classes.

Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.

Opportunities for career development and advancement.

And much more

About ServiceNet

ServiceNet is a compassionate non-profit organization that helps over 8,400 individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With over 1,800 dedicated staff members, we work together to make a meaningful difference in the lives of others.

Learn more about ServiceNet https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.