Job Description

Cash App Taxes is here to provide customers with smart, simple, and 100% free tax filing. Now we are looking for a Cash App Taxes Customer Support Advocate to join the Cash Direct Customer Support team. We are seeking a highly motivated and resourceful individual who is dedicated to providing world-class support by exceeding expectations through each interaction with our users. The ideal candidate is a fiercely loyal advocate for our customers, a creative problem-solver, an excellent multi-tasker, and a collaborative team member. This person is energized by working with people, while still being a strong independent worker.

In this role you will:

• Effectively solve customer inquiries via in-app chat/messaging and email using a CRM tool

• Maintain the highest level of support and professionalism throughout customer and internal interactions

• Identify, document, escalate and follow up with the Cash App Tax Product Team on product bugs and features

• Actively improve the customer experience by identifying issue trends and potential process improvements impacting policy and product

• Ability to identify errors and draft solutions to share with our external support center and actively improve internal process documentation

• Collaborate with members of other teams to root out answers and be a resource to teammates

Qualifications

• Genuine curiosity about people and business, while possessing the ability to inspire passion in others

• Experience in direct customer or client-facing roles

• High bias to action regarding personal performance, including the ability to synthesize and implement feedback

• Strong organizational, analytical, written and verbal communication skills

• Superb attention to detail

• The ability to quickly adapt to new situations and think on your feet

• Excellent time-management and multitasking skills

• A desire to help people and improve the customer experience

• A passion for Cash App

• Contagious passion for tax

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. _WANT TO LEARN MORE ABOUT WHAT WE’RE DOING TO BUILD A WORKPLACE THAT IS FAIR AND SQUARE? CHECK OUT OUR I+D PAGE. _

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.