Benefits:

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

For more company information, visit www.rbjkmarketing.com

This candidate will be based in the Marietta office and support the Phoenix and Tucson markets. The Cash Collections Specialist is responsible for managing and collecting outstanding accounts receivable balances from customers or clients. This role requires strong communication skills, attention to detail, and a proactive approach to resolving payment issues. The Cash Collections Specialist plays a crucial role in maintaining positive customer relationships while ensuring timely payment of invoices to support the organization's financial health.

The successful candidate will have the Adaptability and flexibility to work in a dynamic and fast-paced environment, managing multiple priorities and deadlines effectively. More specifically, the new Cash Collection Specialist will be tasked with the following:

• Contact customers via phone and email to follow up on overdue accounts and negotiate payment arrangements.

• Review accounts receivable aging reports to prioritize collection efforts and identify accounts requiring immediate attention.

• Investigate and resolve payment discrepancies or billing issues by collaborating with internal departments.

• Document all communication and collection activities accurately in the accounting system.

• Monitor payment statuses and follow up with customers to ensure adherence to agreed-upon terms and deadlines.

• Identify accounts that require escalation to management or collection agencies for further action.

• Analyze customer payment trends and behavior to identify opportunities for process improvements and optimization of collection efforts.

• Maintain a professional and courteous demeanor when communicating with customers, demonstrating empathy and understanding while firm in pursuing payment.

Qualifications & Experience:

The new Cash Collection Specialist will require the following qualifications and experience:

Financial Experience. Proven experience in accounts receivable, collections, or a similar financial role, preferably in a corporate or commercial environment. 2-5 years experience

Languages. English, Spanish (nice-to-have)

Teamwork. Ability to work independently and collaboratively as part of a team, with a proactive attitude and a commitment to achieving collection targets.

Communication. Strong communication and interpersonal skills, with the ability to negotiate effectively and maintain positive customer relationships.

Systems Experience. Jan Pro utilizes QuickBooks, Sage Intacct, ZenDesk, and other CRM tools. Experience with these or similar systems is a plus.

Franchise Experience. While not mandatory, experience in overseeing multiple franchises will be favorably viewed.

Education. Associate or Undergraduate degree is preferable