Benefits:
401(k)
401(k) matching
Bonus based on performance
Dental insurance
Health insurance
Opportunity for advancement
Vision insurance
Company Background
RBJK Marketing LLC has six JAN-PRO offices within the continental USA along with a newly established Striping and Sealcoat franchise under the Appell brand. The Rush family opened Jan Pro of Atlanta on September 4, 2001 and it was their goal in opening Jan Pro of Atlanta to provide unrivaled commercial cleaning franchise opportunities. The company offers services including auto-dealership cleaning, bank cleaning, hotel cleaning, restaurant cleaning and retail cleaning, thereby providing complete cleaning solutions to its clients.
For more information, visit www.rbjkmarketing.com
The candidate will be based in the Marietta office and support the Oklahoma City and Kansas City markets. The Cash Collections Specialist is responsible for managing and collecting outstanding accounts receivable balances from customers or clients. This role requires strong communication skills, attention to detail, and a proactive approach to resolving payment issues. The Cash Collections Specialist plays a crucial role in maintaining positive customer relationships while ensuring timely payment of invoices to support the organization's financial health.
The successful candidate will have the Adaptability and flexibility to work in a dynamic and fast-paced environment, managing multiple priorities and deadlines effectively. More specifically, the new Cash Collection Specialist will be tasked with the following:
• Contact customers via phone and email to follow up on overdue accounts and negotiate payment arrangements. • Review accounts receivable aging reports to prioritize collection efforts and identify accounts requiring immediate attention. • Investigate and resolve payment discrepancies or billing issues by collaborating with internal departments. • Document all communication and collection activities accurately in the accounting system. • Monitor payment statuses and follow up with customers to ensure adherence to agreed-upon terms and deadlines. • Identify accounts that require escalation to management or collection agencies for further action. • Analyze customer payment trends and behavior to identify opportunities for process improvements and optimization of collection efforts. • Maintain a professional and courteous demeanor when communicating with customers, demonstrating empathy and understanding while firm in pursuing payment.
Qualifications & Experience
The new Cash Collection Specialist will require the following qualifications and experience:
Financial Experience. Proven experience in accounts receivable, collections, or a similar financial role, preferably in a corporate or commercial environment. 2-5 years experience
Language. English
Teamwork. Ability to work independently and collaboratively as part of a team, with a proactive attitude and a commitment to achieving collection targets.
Communication. Strong communication and interpersonal skills, with the ability to negotiate effectively and maintain positive customer relationships.
Systems Experience. Jan Pro utilizes QuickBooks, Sage Intacct, ZenDesk, and other CRM tools. Experience with these or similar systems is a plus.
Franchise Experience. While not mandatory, experience in overseeing multiple franchises will be favorably viewed. Education. Associates or Undergraduate degree is preferable.