Job Description

Cash Time Loan Centers is the leader of the auto title and personal loan industry in Arizona. This fast-growing consumer finance company is looking for highly motivated and driven individuals to fill our Bilingual Customer Service positions. Great work environment and benefits as well as amazing growth opportunities. As a Bilingual Customer Service Representative you will provide great customer service all while processing the auto title or personal loan request. You will be responsible for directly providing loan products to customers in an efficient and accurate manner.

RESPONSIBILITIES:

• Handle both incoming and outbound calls
• Cash handling, debit card payment processing
• Handle every aspect of a loan from start to finish. (In-person or Online requests)
• Collect loan prerequisites from applicants (proof of income, proof of residence, vehicle title, bank statements, etc.)
• Interview customer in-person or over the phone
• Conduct a vehicle condition report
• Collect and analysis income source
• Identify and assess customers’ needs to achieve satisfaction
• Inform customer regarding loan decision
• Data entry, finalize all loan document and loan disclosure to customer
• Participating in marketing activities as needed
• Perform light collection related transactions
• Informing manager of escalated customer issues
• Balancing cash drawer (if assigned) every shift
• Follow company policies, guidelines

SKILLS/ REQUIREMENTS:

• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Experience with multi-lines phones a plus Cash-handling experience a plus.
• Exceptional Customer Service skills and be computer literate
• Be reliable and punctual
• Work independently, while still being a team player
• Ability to handle confidential information
• Spanish Bilingual strongly preferred
• Current store hours Monday thru Saturday 9:00 a.m. – 6:00 p.m.

SALARY: Depending on experience

GREAT BENEFITS: Medical, Dental, Vision, 401K, Paid Time Off, Holiday Pay

JOB TYPE: Full-time'

Company Description

Cash Time Loan Centers has been Arizona’s leading source of trusted Title Loan and Personal Loan services for nearly 25 years. We boast industry leading customer satisfaction, with well over 5000 5 star reviews on Google and Trustpilot. Locally owned and operated with headquarters in Scottsdale, AZ , Cash Time has helped over 300,000 families get the emergency cash loans they need. We have 18 loan centers throughout the Phoenix and Tucson markets! Join our family, We offer generous wages, flexible hours, learning & development opportunities, an inclusive and welcoming culture, paid holidays, paid sick time, paid vacation, health insurance, dental insurance, vision insurance, and 401k retirement plan.