Company Overview
For nearly 60 years breakfast has been at the heart of what we do.
We are now locally owned and under local management, with a renewed focus on quality food preparation and family-oriented dining.
From the moment we open our doors until we say goodnight, you can enjoy our made-from-scratch-buttermilk pancakes and crepes, signatures Skillet, and the INN-credible V.I.B – where you can create your own Village Inn Breakfast. Enjoy unlimited hot coffee- we’ll leave the whole pot at the table for you.
Job Summary
A Host, or Cashier, is responsible for welcoming customers to a food service environment and ensuring that they are seated and receive attentive service. Their duties include maintaining a waitlist of patrons during busy meal service, passing out menus and accepting phone calls.
Responsibilities
Welcoming guests to the venue
Greeting guests as they enter and putting them on a waiting list as necessary.
Providing guests with menus and answering any initial questions.
Seating guests at tables or in waiting areas.
Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
Engaging with guests to ensure they're happy with food and service.
Responding to complaints and helping to resolve them
Managing transactions with customers using cash registers
Collecting payments whether in cash or credit
Qualifications
Must be 16 years old and meet any other state age or labor requirements.
No one under the age of 18 may operate, clean, adjust or touch a slicer a mixer.
Benefits/Perks
On-The-Job Training
Flexible Hours
POS System
Direct Deposit Available
Friendly and Supportive Work Environments
Discounted Meals
Health Insurance if qualified
Banked Paid Time – off (PTO)
Potential for advancement (we hire management within)
Nature and Scope of Position
Demonstrates a passion to serve by being attentive to guest needs at all times. Ensure tables are clean, set, and ready at all times.
Essential Functions
Accurately handle guest payment for meals, whole pies, and retail.
Exhibits integrity in all actions by ensuring the cash drawer balances at the end of the shift.
Consistently answer the telephone identifying self and restaurant, speaks clearly and in sincere manner. Take to-go orders, message and transfer calls to the appropriate parties.
Promptly handles guest complaints using the Service Recovery Steps. Notifies manager in a timely manner so that the complaint can be handled prior to the guest departure.
Keep dining room and front lobby clean, including floors, windows, and seats in waiting area.
Clean and stock host service area, including menus, pie boxes, pie display case, etc.
Complete opening and/or closing duties.
Assist servers and bussers as requested.
Enthusiastically acknowledge guest with the company’s five-foot rule.
Perform all other duties as assigned.
Certification or Licenses
Not required.
Education and Experience
Successful completion of required training program, including watching videos, completing on-the-job checklists and written quizzes.
Skills and Knowledge
To perform the job successfully, an individual should demonstrate the following competencies:
Must be able to follow menu specifications and recipes, read ticket an maintain an organized and sanitary work area.
Must be able to follow directions, work in a fast-paced, high- pressure customer- responsive environment
Must be able to work in a team environment and communicate with co-workers and management.
Uses sound judgement in day-to-day decisions by applying the company’s vision, values and cultures.
American with Disability Specifications
Work environment & Physical Demands – The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions on this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. When performing the duties of this job, employee is frequently required to move throughout the workplace; sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance, stoop, kneel, and verbally communicate. The employee is occasionally required to lift and/ or move up to 75 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.