Job Description

The Casino Porter is responsible for providing professional and courteous service to each and every guest. They will be responsible for exceeding guest expectations through positive interactive skills as well as keeping areas cleaned and maintained to the highest standards.

• Responsible for maintaining the Wynn standards of service to guests and coworkers at all times.
• Ensures the Wynn standards of cleanliness and appearance for all areas, which include, but is not limited to; restrooms, casino areas, meeting rooms, restaurants, nightclubs, retail areas, restaurants, theaters, back of house areas and exterior areas of the property.
• Maintains a safe and pristine work environment at all times.
• Works with safety as a priority, and follows department and company safety standards.
• Knows and adheres to Wynn policies and procedures, embrace company culture and take pride in the resort and amenities.
• Understands and is well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests.
• Attends required training classes and incorporates new standards, service knowledge and safety into daily work practices.
• Monitors and maintains cleaning of assigned areas, including, but not limited to, cleaning hard surfaces, sweeping, mopping, vacuuming, dusting, picking up trash, polishing metal, wiping down doors, cleaning mirrors and glass, cleaning slot machines, emptying ashtrays, cleaning baseboards, replacing and/or restocking paper products.
• Checks assigned areas for safety and repair issues.
• Responds to all calls for cleaning requests, spills and bio hazards.
• Complies with requests to assist in other areas as needed.
• Ability to use a two way radio; ensuring professional and courteous communication.
• Looks for opportunities to assist peers, guests, other departments or leaders at all times.
• Solution oriented, avoiding conflict and gossip, stays on task and promotes teamwork.
• Awareness of guest experience at all times, smiles and makes eye contact.

Qualifications

• Minimum 1 year experience in a janitorial or cleaning environment preferred.
• Candidate must be able to work efficiently within a team environment.
• Must possess a positive, “whatever it takes” attitude.
• Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers.
• Must be able to effectively communicate in English with guests, management, and other associates to their understanding. Additional foreign language a plus.
• Candidate must be well groomed and professional.
• Must be available to work all shifts and days.
• Willingness to maintain the highest level of confidentiality regarding guests and staff.
• Must be 21 years of age or older

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.