Where Family Fun Begins!

OVERVIEW:

As a Guest Services Attendant at Cataloochee Ski Area, you’ll be responsible for handling payments from our guests in exchange for lift tickets, rental equipment, ski school lessons, or food from the cafeteria. You will serve as a friendly face for our guests, providing accurate information and helping ensure they have the best experience possible.

WHY CHOOSE US:

At Cataloochee Ski Area, we offer more than just a job – we offer a chance to be part of a vibrant, fun, and outdoor-focused team. Here’s why you should join us:

Competitive Pay: We offer competitive wages with growth opportunities.

Free Skiing & Riding: Enjoy free access to the slopes during your time off!

Flexible Scheduling: We understand life can be busy, so we offer flexible scheduling options, including weekends, holidays, and nights.

Employee Perks: Get discounts on food, rentals, and merchandise.

Year-Round Employment Opportunities: We partner with local employers to provide opportunities beyond the winter season.

Supportive Team: Work with a fun, positive team that values collaboration and guest satisfaction.

Adventure & Fun: If you love the outdoors, skiing, and winter sports, this is the perfect place to combine work with your passion.

Join Cataloochee Ski Area and be part of creating unforgettable experiences for our guests in a breathtaking mountain setting!

ESSENTIAL DUTIES / RESPONSIBILITIES:

Be punctual and ready to start your scheduled shift.

Count money in your assigned cash drawer at the beginning of your shift to ensure accuracy and adequate change.

Greet guests promptly and with a friendly attitude.

Assist customers in selecting tickets, rental equipment, and ski school lessons that meet their needs.

Process payments in the form of cash, credit cards, or gift cards for products and services.

Provide proper change, issue receipts, and obtain signatures for credit card transactions.

Handle refund or credit transactions according to established procedures.

Replenish receipt paper and ticket stock as needed at your station.

Keep your workstation clean and organized, free of debris, food, or drinks.

Follow assigned opening and closing procedures, including restocking rental forms, sweeping, mopping, vacuuming, and taking out trash.

Be familiar with all available products and services for guests each day.

Count and balance your cash drawer at the end of each shift.

OTHER DUTIES AS ASSIGNED:

This job description outlines the main responsibilities but is not an exhaustive list of tasks. You may be asked to take on additional responsibilities as needed. As Cataloochee Ski Area continues to grow, the responsibilities of this position may evolve, requiring flexibility and adaptability.

PERSONAL ATTRIBUTES:

Honest, with the highest level of integrity.

Enjoys working with guests and fellow employees.

Able to multitask and work efficiently under pressure.

Even-tempered, patient, and understanding in fast-paced environments.

Friendly and enjoys interacting with people.

Team player with a positive attitude.

Open-minded and eager to learn new skills.

Presents a professional appearance at all times.

Follows established company policies and procedures.

PREFERRED EXPERIENCE / SKILLS:

Previous cashier experience is preferred.

Comfortable handling money and making change.

Strong communication and organizational skills.

Computer proficiency, including MS Office (Word, Excel, PowerPoint).

JOB REQUIREMENTS:

Must be at least 18 years old.

Must be willing and able to work a varied schedule, including weekends, nights, and holidays.

Must be able to hear and speak clearly for radio and telephone communication.

Must be able to move comfortably and quickly throughout the resort.

Must be able to stand for long periods.

Must be able to lift up to 50 pounds.

A criminal background check will be conducted after the position is accepted, in accordance with the Fair Credit Reporting Act.

If you’re ready to work in a fun and exciting environment while helping guests have the best winter experience, apply now to be a Guest Services Attendant at Cataloochee Ski Area!