Title: Front Desk Associate (Please note this is for the Catalyst Broadway Location)Are you someone who enjoys customer service and wants to be a part of a world class fitness company? Catalyst Fitness is currently looking for a fun, smart, and passionate influencer to join our rapidly growing fitness team!
If you are a positive, self-motivated, and customer service oriented person that can talk to anyone then you’re probably the right person for us!
As a Front Desk Fitness Activator you will be part of a dynamic team that positively affects the lives of our members on a daily basis! You will participate in the operation and success of a fast-paced fitness studio, build relationships with our members, and service the shake bar and front desk with a best in class customer experience.
The job is multi-functional and includes membership sales, front desk customer service, membership follow-up and calls, marketing outreach and basic club operations. We promise you won't be bored as there is always something to do!
Job Responsibilities and Expectations
Generate membership sales through: walk-in traffic, telephone inquiries, email leads, personal and referral leads, corporate outreach, and wellness fairs.
Retain members through: 30, 60, 90 day follow-up calls; daily birthday calls, in house visibility and assistance, postcards.
Assist General Manager with membership concerns: late and service fee questions, contract issues, general club issues, keeping positive energy within member base.
Assist and manage cleaning staff by: helping with facility cleanliness including locker rooms and workout floor, offices and front desk cleaning.
Help generate non-dues revenue through: scheduling PT appointments for new and current members, offering our shake bar amenities to reward current members, introducing members to group exercise classes.
Knowledge of all club equipment for: instructing patrons on effective workout methods; explaining proper technique, general maintenance of machines and knowledge and experience of all group exercise classes.
Oversee everyday operations of the club and acts as manager when GM and Front Desk Managers are not present in the club.
Maintains neat appearance and wears proper uniform with name tag while on duty. It is employee’s responsibility to maintain his/her uniform.
Works when scheduled and adheres to our attendance policies.
Attends all staff meetings as directed.
Perform other duties as directed by management.
Requirements:
Outgoing personality, Positive Attitude, Likeability
Genuine Passion for healthy lifestyle and physical fitness.
Willingness to learn proper Catalyst Fitness Sales Techniques.
Some sales experience required.
Functional Computer Skills.
Active listening skills to help understand customer goals.
Maintain a high engagement level.
Be proactive and take initiative.
Organizational skills.
Contract Production experience.
Must be willing to work as part of a team.
Strong public relations and communication skills.
Must be willing to work flexible hours.
Safety Knowledge & Training (American Red Cross First Aid, CPR, AED (PREFERRED)
Weeknight and Weekend availability a must. About Us
Catalyst Fitness is Western New York's largest locally owned premier gym, offering certified personal trainers, state of the art equipment, motivating group fitness classes, and much more at 7 locations across Buffalo.
What We Offer
We provide a motivating, collaborative, friendly, and all-inclusive working environment that encourages and rewards quality work, and inspires our employees to strive for excellence and innovation.