Job Description

At Fairmont Hotels & Resorts, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. To actively and independently support the role of the Conference Services Managers and Outlet Sales, in order to provide the best service possible to the client.

Reporting to the Director of Catering and Conference Services, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service
• Managing client requests, either in their absence or at the request of the Catering manager or Director.
• Prompt response to client inquiries, comprehensive management of PM System bookings to include all required information for file creation and applicable maintenance
• Accurate and timely general document and correspondence production, organization and distribution between clients and managers in the department.
• Assist Managers with day-to-day tasks relating to guest interaction, preparation, distribution, and organization of Banquet Event Orders, correspondence, filing, telephone and other duties assigned.

Qualifications

• Computer literate in Microsoft Window applications and/or relevant computer applications required
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest/sales manager needs, remaining calm and courteous at all times

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

**Our commitment to Diversity & Inclusion: **
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! ** #BELIMITLESS**