The Hilton Houston Westchase has an exciting opportunity to join our team as a Catering Sales Manager. The Catering Sales Manager is responsible for attainment of assigned catering/banquet goals tied to the overall performance of the hotel. The individual will be responsible for effectively soliciting and securing new accounts, as well as servicing clients/groups where applicable. Responsibilities: The Catering Sales Manager will work in conjunction with the Director of Sales or Director of Catering to achieve the hotel’s revenue and market share goals for the hotel. The focus of catering sales may vary based on the respective property the associate is assigned to (i.e. Social, Corporate, Business, SMERF). Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Responsibilities: • Effectively attain assigned sales and revenue goals, as well as solicitation call goals. • Proactively conduct solicitation calls, conduct sales tours, and entertain clients specific to Leisure, SMERF, Business Travel (BT) and/or Groups, as applicable by property. • Ensure that the Daily Event List, Banquet Event Order/Guarantee Sheet, and Ten Day Event Schedule are generated on a timely basis and ensure accuracy. • Monitor and evaluate trends within your market segment. • Grow existing relationships with assigned accounts specific to Leisure, SMERF, Business Travel (BT), and/or Groups, as applicable by property. • Monitor and evaluate trends within your market segment. • Able to produce a weekly sales call schedule which addresses timely follow-up of all tentative business, maintenance of existing accounts, and development of new business, and priorities; along with duties assigned by the DOSM, General Manager, and/or company personnel. Complete all departmental reports and systems on a timely basis. • Present ideas, expectations, and information in a concise, well-organized fashion. • Make appropriate sales calls that meet or exceed company standards and that ensure appropriate business levels are maintained. • Negotiate contracts, ensuring the best interests of the property while maintaining customer goodwill. Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner. • Adheres to hotel/brand established regulations, company standards, sales standards, and sales metrics related. • Develop a full working knowledge of the operations and policies of the hotel and applicable departments. • Maintain strong visibility in the local community and industry organizations, as applicable. • May assist in implementing and/or participating in special promotions relating to direct sales segments i.e. sales blitzes, etc. EMPLOYEE JOB DESCRIPTION | CATERING SALES MANAGER : • Maintain understanding of operational capabilities of the property. • Documents sales calls and or client correspondence using the correct forms/processes. • Coordinates with the appropriate departments in the hotel and resolves issues, complaints, and problems to ensure quality product delivery and customer satisfaction. • Collects proper payment for events/contracts in accordance with hotel standards. • Maintains high visibility for hotel by active involvement in local CVB, and other business and professional organizations. • Always provides a professional image through appearance and dress. Attend daily/weekly/monthly meetings and any other functions required by management. • Prospect, qualify, and close new and repeat business in telephone, electronic, and outside personal sales call appointments. • Perform any other duties as requested by the General Manager or Director of Sales. Work Environment: This role is an onsite position and requires the employee to perform their work duties at the job site location with possible travel to local areas. The employee will be exposed to typical equipment and temperatures found in a setting of a hotel. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Qualifications: Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. This position carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees; planning; assigning and directing work; appraising performance; rewarding and discipline employees; addressing complaints and resolving problems. Education And/or Experience: • At least 3 years progressive experience in sales within a hotel setting. • Banquet and Catering experience. • Has personal integrity, manages time well, highly visible in area of responsibility and has the ability to effectively prioritize workload. Excellent selling skills. • Ability to build customer loyalty and ensure proper customer service by meeting on-site contacts. Familiar with legality of contractual agreements • Experience handling cash, accounting procedures, and general administrative tasks. • Must be proficient in Windows Operating Systems. • Previous supervisory experience required. • Extensive experience with major hotel brands. • Ability to read and interpret documents such as safety rules, operating maintenance instructions procedure manuals. • Ability to write routine reports correspondence as well as dates time. • Ability to apply deductive skills to carry out instructions furnished in written, oral, or diagram form. Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests. • Must maintain composure and objectivity under pressure

• The Catering Sales Manager will work in conjunction with the Director of Sales or Director of Catering to achieve the hotel’s revenue and market share goals for the hotel. The focus of catering sales may vary based on the respective property the associate is assigned to (i.e. Social, Corporate, Business, SMERF). Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Responsibilities: • Effectively attain assigned sales and revenue goals, as well as solicitation call goals. • Proactively conduct solicitation calls, conduct sales tours, and entertain clients specific to Leisure, SMERF, Business Travel (BT) and/or Groups, as applicable by property. • Ensure that the Daily Event List, Banquet Event Order/Guarantee Sheet, and Ten Day Event Schedule are generated on a timely basis and ensure accuracy. • Monitor and evaluate trends within your market segment. • Grow existing relationships with assigned accounts specific to Leisure, SMERF, Business Travel (BT), and/or Groups, as applicable by property. • Monitor and evaluate trends within your market segment. • Able to produce a weekly sales call schedule which addresses timely follow-up of all tentative business, maintenance of existing accounts, and development of new business, and priorities; along with duties assigned by the DOSM, General Manager, and/or company personnel. Complete all departmental reports and systems on a timely basis. • Present ideas, expectations, and information in a concise, well-organized fashion. • Make appropriate sales calls that meet or exceed company standards and that ensure appropriate business levels are maintained. • Negotiate contracts, ensuring the best interests of the property while maintaining customer goodwill. Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner. • Adheres to hotel/brand established regulations, company standards, sales standards, and sales metrics related. • Develop a full working knowledge of the operations and policies of the hotel and applicable departments. • Maintain strong visibility in the local community and industry organizations, as applicable. • May assist in implementing and/or participating in special promotions relating to direct sales segments i.e. sales blitzes, etc. EMPLOYEE JOB DESCRIPTION | CATERING SALES MANAGER : • Maintain understanding of operational capabilities of the property. • Documents sales calls and or client correspondence using the correct forms/processes. • Coordinates with the appropriate departments in the hotel and resolves issues, complaints, and problems to ensure quality product delivery and customer satisfaction. • Collects proper payment for events/contracts in accordance with hotel standards. • Maintains high visibility for hotel by active involvement in local CVB, and other business and professional organizations. • Always provides a professional image through appearance and dress. Attend daily/weekly/monthly meetings and any other functions required by management. • Prospect, qualify, and close new and repeat business in telephone, electronic, and outside personal sales call appointments. • Perform any other duties as requested by the General Manager or Director of Sales. Work Environment: This role is an onsite position and requires the employee to perform their work duties at the job site location with possible travel to local areas. The employee will be exposed to typical equipment and temperatures found in a setting of a hotel. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.