Job Overview
A Catering Sales Manager is responsible for working strategically within the scope of direction from the Regional Director of Sales, and alongside our accomplished Food & Beverage Team. We are looking for a passionate and driven seller that loves to create a vision as much as he/she loves bringing that vision to life. This is amazing opportunity to be an essential link between the LA community, Koreatown neighborhood, and The LINE LA. The successful candidate will also share an entrepreneurial spirit and be able to consistently and strategically showcase The LINE’s strengths to our friends, fans, and followers.
This highly motivated & independent person will promote and develop new Catering business while maintaining existing client relationships for enhanced production. This successful seller with capitalize on his/her existing industry relationships, wealth of knowledge, and expansive platforms for event promotion. Local leads and inquiries will be responded to promptly with creativity and market awareness to ensure the share of mid-week business remains balanced and productive.
The person having this position must possess good communication skills, have the ability to resolve conflict and have a thorough understanding of LINE policies, procedures and expectations.
Because of the fluctuating demands of the company’s operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
Essential Functions & Responsibilities
Must be courteous and gracious, maintaining a professional demeanor at all times
Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel
Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
Assess Industry and competitor trends (pricing, packages, and services) on a consistent basis and provide feedback to Hotel Leadership
Work closely with Culinary and Service Team to ensure flawless execution of events
Achieve and exceed budgeted revenue goals on a monthly, quarterly, and annual basis
Analyze and estimate total value of each piece of business and negotiate best situation for achieving optimum revenue for the hotel while ensuring excellent customer service
Utilize the marketing plan to uncover new and potential business
Cultivate existing accounts into repeat business and revenue streams
Develop and maintain a comprehensive Target List of potential new accounts for the entire sales team; use creativity and innovation to find ideal customers that fit the hotel’s unique culture
Develop new accounts with active prospecting, market networking, and targeted Sales Calls to accounts most probable to book LINE LA
Develop powerful customer relationship with appropriately frequent and reliable communication; Follow up on all Sales leads in timely, courteous, and professional manner
Ensure accuracy for forecasting of revenues with most updated information
In addition to performance of the essential functions, this position may also be required to professionally represent the hotel in community and industry organizations and events, participate as a team player with all departments, provide constructive feedback to all departments, and be a leader and a role model to all employees
Maintain awareness of documentation needed and retained in employee files
Be familiar with all safety and emergency procedures including OSHA requirements
Attend relevant meetings
Knowledge, Requirements and Skills
Bachelor’s degree preferred
Previous Catering Selling experience required (Corporate and Social)
Strong ability in using MS Office (MS Excel and MS PowerPoint, in particular), Delphi, and access database tools
Thrive on “The Win”
Enjoy creating new connections
Turn a site visit into an experience, every time
Communicate necessary information in a timely and accurate manner
Market knowledge preferred
Outstanding communication and interpersonal skills.
Excellent reading, writing and oral proficiency in the English Language
Excellent organizational and time management skills
Excellent attention to detail
Ability to multitask
Work well under pressure, be a team player