Job Description

IT ANALYST III DATA SECURITY ADMIN              

At CATERPILLAR, we're working to help our customers build a better world. We wouldn’t be the Caterpillar we are today without the exceptionally talented, bright and driven people who get the job done. This is your chance to help us make progress possible around the world – for our customers, for growing communities and for every member of our team. We are looking for a dynamic, organized self-starter to join our Team

JOB PURPOSE:

Assists in the development of detailed architecture and system specifications for major business development, integration and implementation projects. Applies systems and/or infrastructure solutions to business/technical problems through customer interactions, design, debugging, testing, and integration/implementation of automated information technology systems or infrastructure components.

JOB DUTIES:

This position reports to an IT Supervisor, Senior IT Supervisor or IT Manager, as do other staff jobs in application and technical systems and programming sections. Responsibilities of the incumbents are within functional lines with individuals assigned administration and/or maintenance of existing mainframe, personal computer, server, Local Area or Wide Area Network, WEB, and/or distributed computing systems and infrastructure.

• Competent to perform all development, integration and system administration assignments without close supervision;
• Provides project management, systems, and/or system administration leadership, guidance, and assistance to other team members;
• Works on more complex technical problem identification and resolution, including responding to off-shift and weekend support calls;
• Works independently on complex projects that span multiple infrastructure components;
• Develops major infrastructure architectures released based on requirements gathered from system customers;
• Performs integrated testing and acceptance of infrastructure components to ensure timely, quality results;
• Fully knowledgeable of programming languages appropriate to the platform supported, program design and specification development, programming logic, logic diagrams, system analysis techniques, testing, debugging, documentation standards, file design, storage and internal systems;
• Designs and implements processes, or process improvements, to aid in development and support;
• Assists customers with documentation, training and usability efforts.
• Typically serves as a team member on one or more 6 Sigma projects.

BASIC QUALIFICATIONS:

• Requires a relevant degree, technical certification or equivalent experience. The incumbent should be knowledgeable of the appropriate programming languages; computing hardware and software; and current deployment processes and tools.
• Three to six years in integration, infrastructure system administration, or support work is common.
• In addition, the incumbent should have a good knowledge of Caterpillar policies and procedures, and a general understanding of Caterpillar’s organization.

IT ANALYST II TECH INFRASTRUCTURE                                          

At Caterpillar, we're working to help our customers build a better world. We wouldn’t be the Caterpillar we are today without the exceptionally talented, bright and driven people who get the job done. This is your chance to help us make progress possible around the world – for our customers, for growing communities and for every member of our team. We are looking for a dynamic, organized self-starter to join our Global Network WAN support Team.

JOB PURPOSE:

This position is part of Caterpillars Network Global WAN team supporting over hundreds of facilities around the world. Your primary role will span between production support and as well as an implementor for new WAN connectivity for Caterpillar facilities, suppliers, dealers, and various cloud providers. This is a great opportunity to work on various WAN technologies, including traditional Cisco IOS based routers, Silver Peak SDWAN Unity Edge Connect routers, as well as Cisco/Silver Peak Cloud based solutions.

JOB DUTIES:

This position is part of the Global WAN Support team for Caterpillar. You will be part of global team that supports the WAN connectivity across the globe. In this role you will be part of the global support team working production incidents. In addition to this, you will also be one of the primary implementors for new connections for new Caterpillar facilities, Caterpillar dealer, supplier, and busines partners. 

• Performs all duties without close supervision. However, more complex assignments may require closer supervision and assistance from senior staff.
• Works directly on technical problem identification and resolution, including participating in off-shift and weekend support functions.
• Works independently on complex projects that may span multiple infrastructure components.
• Under the direction of more senior staff, assists in the design and implementation WAN configuration and changes to support the business.
• Works with telecommunication vendors on the implementation of new circuits for existing and new facilities.
• Works with cloud providers and internal cloud support team to design and implement new cloud connections.
• Knowledge of router configuration for Cisco IOS and/or Silver Peak SDWAN devices, including troubleshooting and analysis techniques for working production issues.
• Cisco WAN/Silver Peak SDWAN configuration, and implementation support for sites and datacenters
• Cisco WAN/Silver Peak SDWAN site and datacenter circuit troubleshooting
• Cisco WAN/Silver Peak SDWAN circuit and bandwidth test and turn up
• Cisco WAN/Silver Peak SDWAN Design as needed
• Support for WAN team incidents, requests, and changes, including off-shift support
• Security, monitoring and log management
• QOS, underlay, overlay and egress management
• Silver Peak edge device software upgrade and orchestrator code / OS upgrade support
• Cisco IOS software upgrade and IOS configuration support

BASIC QUALIFICATIONS:

• Requires a relevant degree, technical certification or equivalent experience supporting Network WAN technologies.
• The incumbent should 2-4 years experience supporting Cisco routers and/or Silver Peak SDWAN routers.

TOP CANDIDATES WILL ALSO HAVE:

• Experience working with Cisco WAN technologies and or relevant certifications in the WAN space.
• Experience working with Silver Peak SDWAN hardware and software configuration. 
• Experience working with Telecommunications vendors for installing and configuring new WAN connections.
• Experience setting up DMVPN, VPN connections on Cisco routers.
• Experience working with Cisco/Silver Peak cloud-based solutions.
• Proficiency in Python scripting.

Company Description

Since 1925, Caterpillar Inc. has been helping our customers build a better world – making sustainable progress possible and driving positive change on every continent. With 2019 sales and revenues of $53.8 billion, Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. Services offered throughout the product life cycle, cutting-edge technology and decades of product expertise set Caterpillar apart, providing exceptional value to help our customers succeed. The company principally operates through three primary segments – Construction Industries, Resource Industries and Energy & Transportation – and provides financing and related services through its Financial Products segment.