Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

Cargo Sales Support Executive

C

Cathay Pacific Airways

Cargo Sales Support Executive

Houston, TX
Full Time
Paid
Similar Jobs
  • Responsibilities

    Job Description

    **To apply to this job, please submit your application directly to us through this link: https://careers.cathaypacific.com/jobs/cargo-sales-support-executive-7523355

    Note that candidates must apply directly on our website using the link above in order to be considered. Applications submitted via Indeed will not be reviewed.

    ROLE INTRODUCTION

    Cathay Pacific Airways is looking for an enthusiastic, service-oriented individual to join the Cargo team at IAH Airport. The successful candidate will execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators by providing excellent customer service and solutions.

    KEY RESPONSIBILITIES

    REVENUE GENERATION

    • Help to implement the Cargo Business Plan in alignment with local cargo strategies and specified Key Performance Indicators
    • Assist the Cargo Manager(s) and coordinate with the Cargo Sales Officer(s) to achieve revenue target and generate ancillary revenue by actively seeking support from customers
    • Provide support to manage capacity in order to maximize flight revenue

    CUSTOMER SERVICE

    • Coordinate with the outside sales team to provide customer-centric solutions to customers
    • Answer customers’ enquiries and handle customers’ offline booking and e-booking requests in a timely and professional manner
    • Manage the day-to-day relationship with stakeholders from all sales channels for revenue generation purposes
    • Provide superb sales and customer service in all commercial customer touch points so as to drive premium selling rates and regular business
    • Champion Cathay products and provide excellent and consistent product solutions to customers

    EFFICIENCY IMPROVEMENT

    • Support the Cargo Manager(s) to implement programs on e-initiatives to drive penetration of e-Bookings and other Agent Self-Service functions
    • Any other reasonable task as requested

    OPERATIONAL DUTY HOLDER

    • This position is the Operational Duty Holder of the Houston port and has a formal business relationship with the Functional Duty Holder of applicable services and must understand the process of risk escalation to the Functional Duty Holder
    • Be accountable at an operational level for the safe operation of services, including those services which are contracted to others
    • Maintain day to day responsibility for managing operational performance, including the performance of suppliers who are contracted to deliver services to ensure full compliance with quality standards and regulatory requirements, that procedures and instructions are followed, and that service is delivered in accordance with contracted terms

    CROSS FUNCTIONAL SUPPORT (AS REQUESTED)

    • Performs some or all duties of Cargo Services Officer as required

    E&A

    • Emergency and Accident and Crisis Response responsibilities as required

    REQUIREMENTS

    • 1-2 years’ experience in the cargo industry or with airline freight; inside sales experience is an advantage
    • Prior customer service experience is an advantage
    • Excellent communication skills
    • Knowledge of OSHA
    • Knowledge of CHAMP Cargospot or similar system(s) is an asset
    • Demonstrable customer service sense
    • Ability to work independently
    • Proficiency and working knowledge of Microsoft Office i.e. Word, Excel and PowerPoint
    • Must comply with the Company’s mandatory COVID-19 Vaccination policy

    PERSONAL & APPLICATION INFORMATION

    Applicants must be authorized to work in the United States for any employer. No sponsorship is available for this position.

    Cathay Pacific Airways is an Equal Opportunities Employer (EOE, Including Disability/Vets). Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

    Company Description

    Let your passion fly! We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Our global family can open up a world of opportunities for you. This means that your first role at Cathay Pacific won’t be your last. It could take you anywhere. Join us and discover just how far you can go!