Job Description

QUALIFICATIONS

ROLE SUMMARY:

In this role, the Customer Service Representative will support our Customer Service Manager. The Customer Service Representative position is responsible for maintaining daily incoming calls and emails to ensure all customer inquiries and problems are resolved, as well as providing support in day to day operation of the Customer Service Center.

RESPONSIBILITIES:

• Provide professional and courteous customer service engagement via email, chat session, and phone
• Maintain a solid knowledge base with the navigational skills to apply all expected procedures and processes within the OMS software application and e-commerce platform
• Maintain a high level of product knowledge and best practices for upselling and maximize all sales opportunities
• Maintain a solid product knowledge base of all product lines
• Assist in the maintenance and upkeep of customer service facility
• Maintain a professional and courteous relationship with all associates, departments, store teams, and carriers
• Practice shrinkage control through preventative measures
• Understand and adhere to all company policies
• Perform all other miscellaneous duties assigned as per your supervisors and general office instructions

KNOWLEDGE, REQUIREMENTS, AND SKILLS

• Detail-oriented and customer service focused
• Positive attitude and good communication skills
• Basic understanding of Microsoft Suite
• Previous retail and/or call center experience a plus
• Bi-lingual a plus

**Applicants must pass drug screen prior to employment.

**THIS OFFICE IS OPEN FROM 8AM-8PM MONDAY THROUGH SATURDAY AND 12PM-5PM ON SUNDAY. THERE ARE TWO SHIFTS (8AM-5PM AND 11AM-8PM). THE SCHEDULE IS BUILT WEEKLY TO ENSURE EVERYONE HAS TWO DAYS OFF AND CLOSES AT LEAST ONCE DURING THE WEEK.

Company Description

At Cavender’s, we consider everyone family. Whether you shop with us or work with us, we strive to make sure you feel like you are part of our Cavender’s family. James R. Cavender founded our company over 50 years ago with a vision to provide the best value, selection, and service in the western wear business. Today, guided by that vision, Cavender’s has grown to over 80 stores in 11 states including a thriving e-commerce business and no plans to stop. Our past is full of iconic moments, but the road ahead is even more exciting! We're looking for people with a passion for the western lifestyle to help Cavender’s continue to grow as America’s premier western and work-wear retailer.