Job description
Customer Support Specialist, uBreakiFix by Asurion
For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.
We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.
What you will be doing:
Our team of Customer Support Specialists have great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer support and technical expertise. We sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships. The Customer Support Specialists will work inside a retail store, and be the face of Asurion, delivering award-winning, personalized customer experiences.
Essential Duties and Responsibilities:
Resolve customer issues by troubleshooting and repairing their electronic devices
Bring sales experience to consistently sell the Connected Home product and Serve, Solve, and Sell on every customer interaction
Learn and apply the details of the Connected Home product, how to gain an understanding of the customer's technology, and how to offer and sell protection/tech support solutions to customers to meet their needs
Perform in your role and achieve your goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers, in accordance with Asurion’s Core Values
Expand your knowledge of ubreakifix’s products and culture
Deliver world class customer service
Demonstrate uBreakiFix’s Core Values in all interactions
Be responsible for inventory management
Here’s what you’ll bring to the team:
A passion for solving problems and delivering solutions
A love for people and the devices that enrich their lives
One or more years of customer service/retail sales experience preferred
A willingness to learn and leverage sales resources provided by Asurion
Reliable and flexible when it comes to dealing with difficult situations
The ability to quickly adapt in an ever-changing environment
Motivated to meet and exceed evolving key performance objectives
Ability to work a flexible retail schedule
Six months experience with product service support or electronics troubleshooting
Knowledge of mobile devices and operating systems
High School diploma or equivalent preferred
Strong oral and written communication skills
Strong teamwork and collaboration skills
Basic knowledge of Microsoft Office
We take care of you (benefits/perks):
Competitive pay with commision sales plus base pay
Flexible Hours after initial training period
Ongoing training to grow your skills
About ubreakifix
Since its inception in 2009, uBreakiFix has grown to hundreds of stores nationwide in markets across the U.S and Canada. uBreakiFix has become the preeminent gadget repair company in the industry, largely due to its low-price promise and industry leading 90-day repair guarantee. uBreakiFix handles everything from phones and gaming consoles, to cameras, laptops, and computers. Let the repair professionals at ubreakifix bring your electronic device back to its original look, feel and functionality - all for much less than buying a new one. And most repairs can be completed while you wait! From water-damage or shattered displays to complex technical issues, ubreakifix is your fast, affordable, reliable repair solution.
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Shift:
8 hour shift
Ability to commute/relocate:
Fayetteville, GA 30214: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person