Benefits/Perks

Great small business work environment

Flexible scheduling

Paid time off, health insurance, retirement benefit, and more!

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

Job Summary

To manage operations for an urgent care clinic. Manage all non-physician clinic staff. Ensure quality of patient care. Ensure maintenance of clinic building and supplies. Ensure complete and accurate charges are attributed to each patient.

Responsibilities

Recruit, hire, and complete onboarding processes for various roles; front office medical receptionist, medical assistant, x-ray, and other positions

Supervise, evaluate, and execute performance evaluations of non-provider staff

Partner with Medical Director to ensure that medical care is delivered in accordance with physician instructions and that high-quality care is rendered

Ensure staff compliance with company policies and procedures and state and federal rules and regulations

Lead and organize staff meetings, daily huddles, and in-service programs

Spearhead the resolution of patient and staff concerns while continually monitoring patient satisfaction through various tools

Ensure compliance with front office procedures and accuracy of financial transactions

Ensure maintenance and cleanliness of the facility, and adequate stock of regular medical and janitorial supplies

Monitor various key performance indicators and put programs in place for continual improvement

Other duties and responsibilities as assigned.

Qualifications

Bachelor’s degree preferred

A minimum of two years experience working in a supervisory role in a medical office preferred

Computer proficiency

Demonstrated skills in written, verbal, and consultative communications

Ability to deliver high levels of customer service and achieve customer satisfaction

Understanding of compliance and regulatory guidelines (HIPAA, OSHA, etc.) and revenue cycle management experience preferred