Job description

This is a key position that directly impacts the customer experience as well as the perception of the company, working directly with the Center Staff with the goal of reaching center operation success, delivering the highest level of service to our valued customers. Responsibilities include but are not limited to:

Act in good faith and in the best interests of the company

Direct all operational aspects of the Center, and properly manage Center Associates

Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities, and needs

Ensure high customer satisfaction by surveying customers and making adjustments to constantly improve the customer experience based on their feedback

Proactively create selling opportunities

Build & maintain strong customer relationships

Monitor students' progress and provide students and teachers with assistance in resolving any problems

Review and evaluate new and current classes offered in the center to determine their efficiency and effectiveness Initiate and coordinate center events

Encouraging and building mutual trust, respect, and cooperation among team members

Perform general office duties, such as maintaining records management database systems, and filing company documents

Job Requirements

Excellent relationship building and management abilities

Excellent / Impeccable oral and written communication skills

Attention to detail, strong organizational skills, and an absolute focus on the quality of work

Can work in the early evening, and on weekend

Fluent in Mandarin and English

Bachelor Degree is required, Master/Doctoral Degree of USA universities is preferred

1-2 Years of related work experiences are preferred

Benefits:

401(k)

Dental and vision insurances

Health insurance

Paid time off

Job Type: Full-time

Salary: Based on experience