The UPS Store is one of the top 5 Franchises in the US. While we carry the UPS name and brand, each location is independently owned and operated and you will be employed by the individual owner and not by UPS Corporate.

The Center Associate delivers world class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point of sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value option and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time. Graphic design and print experience a plus.

Responsibilities

Delivers outstanding customer service to walk-in customers and telephone inquiries

Continuously practices good listening skills with customers, team members, and leaders

Takes ownership of the customer's needs and offers viable solutions

Takes action to learn all product and service offerings, alternate solutions, and industry trends

Operates all equipment, software, and devices in an expert fashion and is willing to teach others

Drives sales to meet and exceed sales targets

Maintains a clean, organized and safe working environment

Performs other duties as assigned

Qualifications

High school diploma or GED required

Retail/customer service experience

Strong communication and people skills, friendly and energetic

Able to cross sell and upsell products and services

Strong computer skills, including common software such as Microsoft Office, Adobe Suite, and Canva

Prompt, reliable and responsible

Neat, clean and professional appearance

Ability to work a register and handle cash accurately

Able to lift 40+ pounds and stand for long periods of time

Business Hours

Monday – Friday 8:00 am – 6:30 pm, Saturday 9:00 am – 4 pm, Sunday 11 am – 4 pm. You must be available to work on weekends.

Compensation

Pay dependent upon skills and experience

Bonuses aopportunities based on store sales and individual performance

Benefits

Uniforms provided

Formal On-the-Job Training Program

Employee Discounts

PTO after 1 year

Paid holidays based on scheduled days