Job Description

This Position is Contingent on Contract Award.

International SOS is looking for qualified individuals to be a Centralized Scheduler Support for The Navy Fleet and Family Support Program (FFSP.) The FFSP serves active duty members of the Navy, Marine Corps, Army, and Air Force plus their eligible family members; active duty members of foreign military services who are stationed in the area; reserve military personnel and their family members when they are eligible for military medical care, military members designated as severely wounded, ill and injured and their identified caretakers and, on a space available basis, military retirees and their family members and widows, eligible family members of military decedents and other groups as directed and authorized by higher authorities in response to special circumstances.

Key Responsibilities:

• Receive, screen, and schedule direct callers and walk-in customers for both individual appointments and group programs.
• Maintain current schedules of staff providing individual appointments and rosters of upcoming group programs for enrollment purposes.
• Manage daily scheduling to ensure customers are notified of unscheduled staff absences as soon as possible and appointments are rescheduled at customer request in a timely manner.
• Maintain direct service metrics for all staff for whom scheduling services are provided.
• Enroll and schedule customers in briefs, workshops and classes and individual appointments, when not provided through centralized scheduling.
• Ensure that information and referral services provided are entered and counted in FFSMIS.

Qualifications

Required Skills and Knowledge:

• Educational qualifications include a high school diploma/GED and two years demonstrated experience providing administrative support to a medical or other social service office. Excellent facility with computer and office automation software is required. Centralized Schedulers must respond well in pressured, crisis situations, have excellent customer service skills, and perform the Tasks identified in 4.2.13e, and 4.5.2.
• Individual should be detail-oriented, self-motivated and able to work autonomously.

Required Work Experience:

• Demonstrated experience providing scheduling services and providing customer service and administrative support services is required.
• Centralized Scheduling Support employees shall possess a broad range of specialized work experience including multi-tasking, multi-line telephone systems and general front office skills.
• Possess a general understanding, sensitivity, and empathy for sailors and family members from diverse racial, ethnic and socioeconomic backgrounds.
• Knowledge of the FFSMIS system is desired but not required.
• Working knowledge of Microsoft Word, Excel, PowerPoint and SharePoint.

Additional Information

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Compensation| Min: $19hr Max: $25hr

Benefits – Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus. International SOS complies with all federal, state, and local minimum wage laws

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws.

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.