Job Description

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REMOTE CSR JOB DESCRIPTION

WHO WE ARE:

Certified Languages International provides instant access to over the phone interpreters that allow our clients to communicate with their non-English speaking customers. We provide access to over 230 languages with quick connection to a professional interpreter on demand 24/7. By joining our team, you will be a part of providing a service that is crucial and indispensable in today's global economy.

THE OPPORTUNITY:

We are looking for energetic and committed Remote Inbound Customer Service Representatives to join our operations team. General duties for our CSR's include

• Identifying and greeting our clients
• Gathering all required information for billing
• Assistance with 3rd party connection if needed
• Securing, and then connecting the interpreter to our client's conference

As CLI primarily deals with established business-to-business accounts CSR's do not have to worry about upselling or difficult client disputes and can truly focus on providing the best customer service possible. 

Our goal is that our CSR's would consistently exceed our customers' expectations by fostering the following qualities: hospitality, problem solving, active listening, consistency, accuracy, efficiency, and competency

In a market that has become increasingly saturated with interactive voice response (IVR) technology, we believe it is through human connection and reasoning that we will continue to set ourselves above and apart from our competitors.

SHIFT: 

Full Time  Mon-Thu 7:00am -  5:45 pm

Part Time M-F 8:00am -1100am or 8:00am-12:00pm

REMOTE DETAILS:  

• Open to eligible candidates in Portland OR and Phoenix AZ
• Candidates must be able to meet in person to verify I-9 identification upon acceptance of offer.
• All other onboarding handled remote.

COMPENSATION: 15.00 an hour 

REQUIREMENTS:

• Minimum 1 year of customer service experience with a previous employer and stable work history.
• 18 years of age or older with a high school diploma or GED.
• Ability to answer a high volume of inbound customer service calls with great attention to detail in a fast paced, multi-tasking environment.

DESIRED NOT REQUIRED:

• College Education
• 1+ years Call Center experience

CULTURAL FIT:

It is essential that all candidates for our call center possess the following qualities:

• Friendliness – An ability to get along with and work well with team members from a broad range of cultural backgrounds and lifestyles.
• Coachability – Receptiveness to constructive feedback on performance
• Ability to embrace change – The ability to keep up with new information and adapt to new clients and service their needs.
• Trustworthy – Ability to self-manage, good work ethic and integrity.

ADDITIONAL INFORMATION:

All applicants will be submitted to a criminal background check prior to hire.

Full time employees qualify for paid benefits after 30 days of employment.

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