Benefits:

Dental insurance

Health insurance

Paid time off

Vision insurance

The Certified Medical Assistant (CMA) will be part of our clinical care navigator team. They will be responsible for day-to-day front and back-office activities. Such activities include regular correspondence between our staffed physicians, our patient population, and our care navigation team. Our CMAs provide remote patient care by monitoring vitals and keeping regular contact with their patients on a weekly basis. They assist the physician in conducting telehealth appointments and documenting outcomes to ensure patient success. Additionally, they collaborate with our Care Navigators to perform new patient intakes, home assessments, and schedule patient device deployment and installations. The CMA will also support our on-call queue to provide additional patient assistance.

RESPONSIBILITIES • Perform patient outreach via phone. • Assisting the physician in conducting telehealth appointments with patients. • Monitor patient vitals. • Following up with patients on the progress of their care on a weekly basis. • Outreach to patients in times of concern. • Support Care Navigators with patient intake and home assessments. • Schedule device deployment and installations for patients based on patient diagnosis. • Follow all applicable government regulations, including HIPAA. • Other duties as assigned; Job duties may vary depending on business needs QUALIFICATIONS • High School diploma or equivalent required • Certified Medical Assistant (preferred) • Experience with both front office (patient interaction) and back office (support staff) activities. • Experience providing competent care to patient (medication administration, monitoring vitals, etc) • Familiarity with Electronic Health Record (EHR) systems (eClinical Works preferred) • Strong attention to detail and accuracy • Excellent customer service skills • Ability to work effectively in a fast-paced environment • Good communication and interpersonal skills • Problem solver • Able to physically perform light lifting • Reliable team player • Valid Driver’s license and means of transportation • Bilingual is a plus