Job Description

Full time, upto to $15.75 per hour 

Join us as a Technical Support Representative where you will enjoy providing assistance to customers with Chamberlain, LiftMaster and HomeLink products from our call center in Tucson, Arizona! SEVERAL POSITIONS ARE AVAILABLE.  

The Technical Support Representative 2 role offers a competitive salary and excellent benefits including medical, dental, vision, 401(k) with company match, and more! We're an organization who VALUES its human capital and provides support to assist its employees succeed.  

The Technical Service Representative 2 responsibilities include receiving, responding to, and processing customer requests for product pricing, orders and returns.  Resolving customer calls, emails or faxes with an emphasis on providing world-class customer service and technical support. This is a cross-functional support role to the organization and will interact with multiple departments and locations. The Technical Service Representative’s primary goal is to satisfy our customers’ needs in an orderly expedient, professional manner and within corporate guidelines. 

TECHNICAL SUPPORT REPRESENTATIVE 2 REQUIREMENTS:   

• High School diploma or equivalent required.  Two years of college or technical school desired. 
• One (1) year experience in a high volume customer assistance environment required.Previous experience in a technical support environment preferred.

TECHNICAL SUPPORT REPRESENTATIVE 2 RESPONSIBILITIES:

• Maintains a high level of customer service while      processing orders, returns and customer pricing      inquiries across multiple product lines via phone, email or fax.
• Provides consumers with specialized technical      assistance in the installation and      support for LiftMaster, Chamberlain and HomeLink product      lines.
• Verifies that orders for parts and service quantities      are accurate and matches shipping options to meet customer      expectations. 
• Leverages technology resources      including SAP, and the RightNow knowledge      base to deliver an      exceptional customer experience from the start to      finish of each customer interaction.
• Escalates any reported product quality problems      and customer complaints.
• Converts customer inquiries into sales with an      emphasis on customer education regarding product features and benefits.
• Obtains information from SAP documents      and follows-up with customers on an as-needed basis with the      necessary information regarding product shipments      and pricing orders, and return questions.  
• Meets and supports department goals and      objectives.
• Other duties as assigned.

Chamberlain Group is proud to be an Equal Opportunity Employer. You will be considered for this position based upon your experience and education, without regard to race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discriminations or harassment. Chamberlain Group conducts drug screens and background checks for applicants who accept employment offers.