Job Description

POSITION SUMMARY:

Primary point of contact with Chamberlain’s customer base for matters relating to order processing, product delivery, and order support. The position is responsible for coordinating customer transactions, following up with company departments regarding order status, expediting, and accurately fulfilling customer requirements. He/she will adhere to Chamberlain’s code of ethics and best practices, operate within the company’s quality systems and in compliance with regulatory guidelines. He/she may work with customers in person, over the phone or via electronic means.

POSITION RESPONSIBILITIES:

1. Work with Production, Quality Control and Company Management to obtain information needed to facilitate quoting and accurately processing customer orders.
2. Enter orders and instructions into the ERP (E2-Shoptech) business system with a high degree of accuracy.
3. Maintain communication with customers throughout the entire process from initial contact, order entry, shipment and billing.
4. Research order status in response to customer inquiries, verify all aspects of the items ordered and modify orders as needed.
5. Monitor records in the ERP business system throughout order fulfillment, identify delays, coordinate with manufacturing to ensure on time delivery and update customers on shipment status.
6. Provide accurate, prompt, courteous, and professional service that instills customer confidence.
7. Resolve customer complaints decisively; defuse tense situations.
8. Utilize customer feedback; identify problem areas, recommend improvements and participate in continuous improvement.
9. Maintain business transactions and electronic records in an effective and organized manner.
10. Work with management to establish and execute strategy for customer relations and policies.
11. Execute general office tasks including data entry, scanning, etc.

POSITION REQUIREMENTS:

• Excellent communication and data entry skills.
• Ability to work well cross functionally with all levels of customers and internal departments.
• Strong organizational skills; ability to handle high volume of daily transactions with a high degree of accuracy.
• Ability to prioritize and manage time effectively in fast paced environment.
• Ability to maintain a friendly, positive demeanor and build customer rapport.
• Detail oriented, flexible, pro-active, highly motivated, team player.
• Aptitude to learn the technical aspects of custom-engineered product lines and understand how these products are used in customer applications.
• Associates degree or equivalent 3 years of demonstrated customer service experience in a manufacturing business environment.
• Strong general office skills including applications such as MS Office and ability to become proficient in new software platforms.

ADDITIONAL INFORMATION:

Full- time position in Walpole NH.

Hours: 8-5 with overtime as required

Competitive salary with excellent benefits. See our website: www.chamberlainmachine.com

Company Description

Chamberlain Machine is an industry leader in the area of high precision CNC machining. We passionately believe in treating people with respect, pushing technology for innovation, and growing as individuals and as a company while helping our customers succeed. We are located in the beautiful Connecticut River Valley with easy access to the mountains and lakes of Vermont and New Hampshire. Many recreational activities are close by including hunting, fishing, major ski areas and motor sports facilities. Good schools and affordable housing make this a great place for families. Our entire facility is clean, air conditioned year 'round, and protected by iWAVE air purification measures. We offer a highly competitive benefits package to round out our total compensation plan: 11 Paid holidays 2 weeks paid vacation, prorated in 1st year of employment Health Insurance with prescription drug coverage, a Health Savings Account contribution and a Health Reimbursement Account combine for minimum out of pocket to the employee, or choose the option for an opt-out incentive Short term disability and life insurance is company paid Vision Benefit is company paid 401(k) plan with 3% safe harbor and 1% match, annual discretionary Profit sharing and Bonus plans* Employee referral bonus program Educational assistance program Uniforms Tool purchase loans