Job Description

The Change Manager will play a key role in ensuring projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage. This person will focus on the people side of change – including changes to business processes, systems and technology, job roles and organization structures. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance. The Change Manager will work to drive faster adoption, higher ultimate utilization and greater proficiency of the changes that impact employees in the organization to increase benefit realization, value creation, ROI and the achievement of results and outcomes. The Change Manager will report to the Senior Manager, Solutions Design and be a part of the Business Enablement team.

Job Duties- Expectations:

• Apply a structured ADKAR methodology and lead change management activities
• Assess the change impact and adoption
• Complete change management assessments
• Create change management strategy
• Identify, analyze, prepare risk mitigation tactics
• Identify and manage anticipated resistance
• Consult, coach, and potentially join project teams as a workstream owner
• Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
• Support communication efforts and development of comms strategy and implementation
• Develop training materials and partner with L&D to lead/support training efforts
• Support and engage senior leaders
• Coach managers and supervisors
• Coordinate efforts with other specialists
• Integrate change management activities into project plans
• Evaluate and ensure user readiness
• Manage stakeholders
• Track and report issues
• Define and measure success metrics and monitor change progress
• Support change management at the organizational level, Enterprise Change Management
• Manage the portfolio and change load

Qualifications

• 5-10 years of experience in a mid-to-large corporate enterprise environment
• Experience driving change in a similarly sized corporate setting
• Must have strong organizational and consulting level communication skills (both written and verbal)
• Must have strong problem-solving capabilities, curious mindset, be flexible and able to handle multiple tasks concurrently
• Aptitude for managing through ambiguity and learning on the fly
• Self-starter – able to hold to project schedules without constant supervision
• Experience with cross-cultural communication
• Experience with Mural, Visio, and/or Signavio preferred

Education:

• Bachelor’s degree
• ProSci and/or ADKAR methodology training or certification preferred

Additional Information

At AGS we recognize our people are our strength. We are an equal opportunity/affirmative action employer (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.