Job Description

Chapter is hiring for Licensed Medicare Advisors. In this role, you will guide Americans as they sign up for Medicare and pick a specific coverage. This is a full-time, onsite, role. We are currently offering a $1,500 signing bonus to all new Medicare Advisors who start before April 15, 2022.

In this role, you will spend several hours each day advising seniors over the phone and by email. We're building cutting-edge software to help our advisors work better.

You should apply for this position if you are excited to set and achieve ambitious goals. We measure advisor performance based on three things:

1. Customer satisfaction

2. Customer retention

3. Number of customers enrolled

While your compensation will be tied to your performance, it does not vary based on the specific coverage you recommend, even if it is with a carrier that does not pay Chapter.

Before joining you will need to study for and pass licensing tests. Chapter provides all the study material and support that you need for licensing at no cost to you.

Benefits and Perks

• Chapter covers 100% of employee health insurance premiums
• Membership at One Medical (concierge medicine)
• Free lunch every day
• Competitive hourly salary, and uncapped performance-based bonuses
• Fun office environment and friendly co-workers

Responsibilities

• Assess seniors’ Medicare needs with an engaging, natural, and professional demeanor.
• Provide prompt and efficient service by phone and email.
• Use Chapter’s software to identify plan options for seniors.
• Demonstrate strong prioritization skills to determine what is important.

Qualifications

• Ability to understand the needs of others and empathize with them.
• Strong emotional intelligence and listening skills
• Track record of teamwork and willingness to roll up your sleeves to get the job done
• Fun to work with: we want our teammates to be friends, not just co-workers.
• Prior experience in a customer-facing role with high service expectations
• Vaccinated against COVID-19 or have a legally recognized exemption.

Chapter is an independent medicare advisor. We help Americans to navigate Medicare, supporting them as they sign up and choose specific coverage. Unlike most Medicare advisors who only search plans that pay them, Chapter searches every Medicare option nationwide. This allows us to find savings and benefits that others miss.

We are an equal opportunity workplace. We are deeply committed to building an inclusive workplace for people of all races, ages, gender identities, sexual orientations, religions, and ethnicities.