At Hand and Stone, opportunity knocks.

We seek an energetic and reliable Spa Manager to help us run our operation in South Austin!

Do people often describe you as a dynamic leader or a fantastic motivator? Have you always wanted to have the power to be hands-on and develop an amazing culture in your workplace?

As the Spa Manager, you will direct and organize the overall operation of the spa to maximize the potential of our team members' lives paired with exemplary customer service and customer satisfaction. Our ideal Manager or Director will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation.

The individual in this position is responsible and accountable for certain aspects of daily operations, focusing on achieving sales goals and delivering exceptional customer service. We believe in performance-based remuneration, so if you constantly strive to achieve, want opportunities to be creative, and own your personal progress, you found the right place to work!

Please come join us if you:

Have a great personality and excellent interpersonal skills! Are a self-proclaimed “genius” in sales and marketing. We need someone who can help us grow our business and maximize profit and revenue Are a dynamic leader who can manage a diverse staff Have great communication skills and connect well with staff and stakeholders Consider yourself to be an excellent organizer (we want the spa to run effectively and exceed our customers’ expectations) Are an empathic individual who can put yourself in someone else’s shoes Spa experience is a plus, but not required! We will teach you everything you need to know to be successful in the spa industry

Responsibilities:

• Create marketing strategies aimed at maximizing revenue and profits

• Perform data analysis that drives business decisions and success

• Analyze sales numbers in comparison to the marketing budget to manage profitability

• Use sound judgment, work independently, with minimal supervision.

• Plan and direct to meet the daily needs of the operation.

• Track staff schedules efficiently to optimize capacity, revenue, and profits.

• Maintain the utmost cleanliness and soothing ambience of the premises

• Manage inventory effectively

• Monitor the budget to ensure efficient operation keeping expenditures stay within budget

• Ensure high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.

• Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.

• Hire, train, supervise, develop, mentor all team members according to Hand & Stone policies and procedures.

• Motivates and empowers the team to achieve high standards.

What’s in it for you?

• A great opportunity to implement creative strategies to help our new spa become as successful as possible!
• Growth opportunities
• Competitive compensation
• Commission opportunities and generous bonuses

Benefits We Offer:

Medical/Dental/Vision

401K

Supplemental Insurance

Paid vacation

Flexible schedules

Employee discounts on products and services

Employee rewards program/employee referral bonus

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.