Job Description

POSITION SUMMARY The Receptionist is responsible for creating a warm and responsive interaction between the facility, the patients, families, and staff. They meet specific administrative needs and provide a full range of support to staff. They must possess tact, sensitivity, and professionalism due to the constant interaction with residents and families to guarantee their satisfaction. QUALIFICATIONS: Education: High School Diploma (or completing) Experience: Experience in a general office environment is preferred. Previous receptionist position is desired. Core Competencies: Effective communication skills. Dependable and flexible individual with an attention to detail. Abilities in multi-tasking and coordinating. Pleasant telephone voice. Knowledge in computers and electronics, production and processing, personnel and human resources, and telecommunication systems.

FUNCTIONS AND RESPONSIBILITIES

1. Greeting all visitors and staff entering the facility in a courteous, warm, and professional manner and serving as an ambassador for visitors.
2. Maintains supply inventory, monitors needs for reorder, and distributes as needed.
3. Helps maintain clean environment for staff including taking out the trash, cleaning the bathrooms, restocking bathroom supplies, and cleaning break area supplies.
4. Responsible for cleaning refrigerator, water dispenser, microwave, and sick area in the break area.
5. Initiates and monitors the application process for job applicants, interviews, and orientations.
6. Receiving incoming phone calls and directing to proper staff.
7. Receiving, sorting, and delivering all mail and facsimiles to staff in a timely manner.
8. Checking and monitoring compliance for name badges and visitor badges policies and procedures.
9. Routinely perform basic typing, filing, and clerical work as requested.
10. Supports the organization’s mission, values, strategic goals, and high standards of customer service.
11. Adheres to the corporate compliance program, including confidentiality of HIPAA protected health information.
12. Any other job duties and tasks deemed necessary and appropriate.