Gain Servicing and Cherokee Funding are parts of Cherokee Legal Holdings and are the leading and fastest growing legal funding and lien servicing company in the in the United States. Headquartered in the Southeast, we are expanding dramatically with new solutions for our clients' largest business problems.

Gain Servicing and Cherokee Funding offer cash advance and lien servicing services in an eco-system driven platform for plaintiffs, law firms, and healthcare providers. We help plaintiffs get access to the cash they need and to deliver access to quality healthcare to personal injury patients regardless of payor source resulting in higher reimbursements, reduced risk, and data driven decision making for our clients.

The company culture is centered on a few core values: they help those in need, they have a “get it done” mentality, they live in a team oriented, fun and dynamic work environment in an industry that is evolving and a company that is at the leading edge of change.

It is essential that new team members be additive to that culture.

A dynamic, law firm focused, individual dedicated to driving efforts to make our law firm partners successful in utilizing the tools and products we offer. The focus is on making the use of the Gain Portal indispensable and irreplaceable in law firm partners’ operations for the needs of their clients for and medical care.

As Law Firm Solutions Engineer, you will have responsibility for growing our Portal user base and utilization with our partner law firms and focusing on their success in using our platform. You will focus on making attorneys, case managers, and paralegals’ lives easier through the use of our Portal to request cash advances and medical care for their clients, gather doctor bills, notes, and records, provide quick, easy, and painless case updates, request payoff quotes, and more.

You succeed by adding new Portal users and increase adoption and utilization by existing users.

Key Areas of Responsibility

· Call on law firms – attorneys, paralegals, case managers, office managers and others for the purpose of adding new users to the Portal and achieving initial log ins.

· Drive increased portal utilization among existing law firm users. Utilization includes, but is not limited to:

· Utilizing the Portal to request PCA fundings for their clients

· Utilizing the Portal to request medical care for their clients

· Gathering bills, notes, and records from medical providers for their clients.

· Conduct onsite and virtual Portal training, workshops, and educational events for law firms.

· Demonstrate ROI on Portal use to law firms and law firm users. Conduct regular in person and virtual sessions with law firm users to show them data and information on how the Gain platform consistently delivers an ROI, saving them time and allowing them increased efficiencies and higher profitability.

· Troubleshoot and suggest improvements to workflow for law firm users and communicate potential Portal upgrades internally.

· Successfully support and communicate Portal enhancements, new features, and initiatives to law firm users.

· Coordinate with law firm technical staff to integrate the Portal with firm technology systems.

· Manage and maintain law firm customer satisfaction.

Attributes and Skills of a Successful Candidate:

· Track record of consistently providing high touch, customer focused, relationship management services.

· Acumen, background, and/or familiarity with personal injury legal services and law firm case management systems.

· Experience with customer engagement models that leverage use and adoption of technology tools.

· Ability to educate and demonstrate technology tools to drive end user adoption.

· Strong communication skills – presentation, written, phone, in-person.

· Strong relationship building skills.

· Ability to thrive in a fast-growing environment.

· Ability to travel regionally and nationally up to 25>#/p###

Success Metrics

· Your performance will be measured using metrics to measure the growth of law firm portal users and utilization by existing users, ensuring that law firm clients are aware of ROI to their practice through routine reviews, growth in use of Gain and Cherokee's services by existing clients, and law firm user satisfaction.- # of new law firm users

Education/Experience:

· Bachelor’s degree or equivalent required

· 5+ years of experience in working with law firms, attorneys, paralegals, and case manager.

· Experience as a paralegal or case manager or legal service account success/implementation (ex. LexisNexis product specialist) or similar strongly preferred.

Apply to this role if you:

· Are a self-starter and able to independently move projects forward, prioritize tasks, and meet deadlines

· Have strong analytical skills

· Can manage multiple personality types without getting frustrated

· Are a creative individual who can take projects from ideas to implementation

· Like working in a fast-paced environment

· Can prioritize effectively and adapt to changing priorities

· You are a “go-to” person because you're reliable, creative, resourceful, a good decision-maker, and generally one of the most capable people your peers know

· Your friends and former employers would gush about you and your awesomeness

· You get to know people at all levels of the organization, including the cleaning crew

Do not apply to this role if you:

· You'd feel like a fish out of water without a well-defined traditional corporate structure

· You'd consider taking out the trash as being below you

· You're accustomed to using the phrase "it's not part of my job description"

This is an excellent opportunity to get in at an early stage with a fast-growing company!