Chick-fil-A Leadership Professional

Chick-fil-A Cambridge

Chick-fil-A Leadership Professional

Cambridge, MD
Full Time
Paid
  • Responsibilities

    Job Title: Chick-fil-A Leadership Professional

    Job Type: Full-Time

    Job Location: Chick-fil-A Cambridge (MD)

    Job Summary:

    Chick-fil-A Leadership Professional is a leadership position responsible for managing and developing team members, guiding customer service operations, overseeing restaurant operations, and ensuring the restaurant is meeting sales and profitability goals.

    Job Duties and Responsibilities:

    • Lead a team of employees to uphold high standards, providing ongoing coaching and mentorship to help them develop in their roles.

    • Foster a positive and collaborative work environment that supports the development of team members and promotes teamwork and accountability.

    • Ensuring efficient and effective operation of the restaurant by evaluating and refining processes, procedures, and protocols.

    • Work closely with business partners to achieve sales and profitability goals.

    • Develop and maintain excellent relationships with customers, ensuring the highest level of satisfaction and services.

    • Analyze customer feedback and work with team members to make improvements in job performance and service.

    • Responsible for the training and development of new team members, while fostering a strong sense of team spirit in the restaurant.

    • Ensuring compliance with health and safety standards, food safety regulations, and labor laws.

    • Interact with customers and guests to resolve any issues or complaints, maintaining a high level of customer service and satisfaction.

    Requirements:

    • Experience in restaurant operations management or retail management

    • Strong interpersonal, leadership, and communication skills

    • Demonstrated ability to develop and train a team to deliver exceptional customer service

    • Honesty, integrity, and a high level of ownership

    • Ability to work in a fast-paced and dynamic environment, adapt to change, and be flexible

    • Knowledge of health and safety standards, food safety regulations, and labor laws

    • Must be 18 or older

    • Available to work weekends, evenings, and holidays as needed

    Pay Range: $20-25/hr

    Benefits: Health insurance, quarterly and annual bonus opportunity, paid time off, free college, career development opportunities, free meals.