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CFA Newport Role and Responsibilities: Assistant Manager

Assistant Managers are operational leaders, responsible for all components of their part of the operation (FOH/BOH) on a given shift. They focus on the 4 components of Operational Excellence (Food, Speed, Cleanliness, and Attentive/Courteous Employees). They also ensure remarkable execution of Chick-fil-A’s 2nd Mile Service components which include Genuine, Proactive, and Personal service.

They: Oversee a particular function (as directed by the Manager) of the restaurant while working your scheduled shift. They also provide leadership support to the Manager on duty while including them in decisions that impact the business and customer experience. Ensure and coach Team Members to consistently follow all Chick-fil-A processes and procedures.

They run shifts, consisting primarily of team member breaks, on-shift communication, call-off management, team member discipline, reward & recognition.

They do this by: engaging and developing their team members and team leaders, communicating expectations and results, and maintaining the vision and values set by the leadership team.

They possess: Strong communication skills, teaching, training, and equipping, and the ability to gain credibility amongst team by practicing servant leadership.

Each Manager must proficient at the following tasks:

Running a shift appropriately and efficiently

Receiving a CARES call following HEARD Model

Understanding and implementing LEAN Chicken Process

Understanding and implementing all health department food safety procedures

Taking and fulfilling catering orders.

Tracking labor each hour for the sake of reaching our goals: Power of 15 minutes

Follow e-Train and the Training Director’s Plan to ensure that new team members are properly trained, and that current team members maintain e-Train procedures

Interact with vendors to ensure we get what we pay for

Creating a highly efficient and effective game plan, including breaks, using current labor laws as a guide

Safe/Cash Handling Procedures: Knowledge of all cash handling process, including counting drawers, deposits, and the safe

Be sure the drawers and the safe are organized and can be counted easily

Crisis Management: injuries, sickness, irate customer, fire, robbery etc.

Expectations:

40+ hours per week

5 days per week rotating between Monday - Saturday: 5-2, 8-5, 11-8, 2-11

100% Operational

Coaching sessions with Director monthly

Capable of following opening and closing procedures in the restaurant

Versed in back office procedures, computer applications and POS functions

Certification in the CFA Catering module, ServSafe and all e-Train modules

Ability to be utilized as a Certified Trainer for new Team Member training

Trained in completing a Restaurant Quality Assessment

Strong passion for Operational Excellence and demonstrated ability to lead in day to day decision making, time management and task completion

Showcase a high level of respect and appreciation from the team, including leaders- Be an effective interviewer of potential team members, by following our system, and learning to identify skills the absence or presence of necessary skills

Trained in handling repair and maintenance call(s) including use of @CFA and the Equipment and Facilities Responsibility Matrix

High standards for cleanliness efforts in all aspects of the store: Everything in compliance with specifications from Health Department, Chick-fil-A and our store

Facilitation of all checklists: Ensure all are complete before responsible party clocks out

Understand how to deal with difficult people. As leadership we must set ourselves apart from immaturity. Leadership must exemplify strong leadership skills and be the “bigger person”.

Trained in handling emergency procedures: robbery, team/guest injury, fire, store, etc.

Be the Servant Leader example in all aspects of the store

Skills

Outstanding communication skills

Outgoing/friendly/patient

Great verbal communicator

Leader (track record of achievement)

Desire for ongoing training/education

Ability to work in a team environment

Results-oriented

Detailed & keenly observant

Ability to make decisions quickly

Ability to motivate others

Proven history of consistently performing at a high level

Competency in area of responsibility

Embodies the Restaurant’s vision

Unquestionable integrity and represents Chick-fil-A well

Lead the business to achieve labor/food cost targets and speed of service goals

Anticipates problems before they happen

Passion for operational excellence in everything you do

Responsible for money, food, labor, and training systems