Role Summary: Foster an environment of excellence and create Raving Fans by executing all tenets of Second Mile Service (2MS), Operational Excellence (OE), and Creating Emotional Connections (EC).
General Responsibilities:
Read, understand and comply with all parts of the Team Member Handbook
Understand all tenets of Second Mile Service (2MS), Operational Excellence (OE), and Creating Emotional Connections (EC).
Deliver portions that are correct and meet all weight and presentation expectations.
Execute FIFO (First In, First Out) model is being followed.
Protect the customer experience by ensuring packaging, food presentation, and quality is top level.
Appropriately handle all customer issues and play a positive role in customer recovery.
Show up on time, have a great attitude, and work hard for your entire shift.
Constantly improve yourself by finding ways to do your work better and faster.
Proactively pursue the certification process and look for opportunities to be cross-trained.
Be responsible to fill your shift if you are not able to work.
Ensure your appearance is in compliance with the Handbook
Be a team player
Display good stewardship and a sense of ownership for the business
Back of the House (BOH) -- Use a holding and timing system and batch numbering on holding pans and in the chute system.
BOH -- Track waste and store it according to the procedure.
Requirements:
Available to work a minimum of # hours per week
Understand the expectation of Chick-fil-A customer service standards and operational excellence.
Can close 3 total nights a week, year-round. (2 nights from M-Th, and 1 night on either Friday or Saturday).
Skills:
Outgoing and fun
Great attitude
Hard-working
Dependable
Honest
Demonstrate leadership attributes
Team-player
Positive attitude & role model
Responsive to team’s needs
Takes initiative
Works to serve others
Motivated to grow and to learn
Great verbal communicator
Outgoing/friendly/patient
A desire for ongoing training/education
Detailed & keenly observant
Passion for procedural discipline
Able to lift 40 - 60 pounds on a consistent basis
Benefits:
Flexible schedule
Employee discount
Qualify for free college after the first 30 days of employment (must work a minimum of 20hrs a week).