Job Announcement - ** Internal and External Applications**

** (1 Position Open** ** Chief Operating Officer - COO** ) - Closing Date May 19, 2023

Chick-fil-A St. Augustine (CFASTAUG) is seeking a Chief Operating Officer (COO) to join our professional executive leadership team.

The impact we seek is grounded in our focus on systems and processes. Including: advancing policy and practice changes within the organization and building relationships among multiple and diverse stakeholders to achieve the results we seek. We are passionate about the vision and mission here at CFASTAUG - inspiring our team to embrace transformation and continuous improvement to optimize our organizational effectiveness and fully live our values within the organization and in the St. Augustine area. Over the last two years, we have structured the organization for success; are testing new ways of integrating our work across functions and refining operational policies and practices. We have developed a professional training team to strengthen our team and organizational culture. Our battle-cry is “Every Day Better.”

Our team is consistently described as passionate, creative, talented, and fun – committed to the “Why?” and “How” of our work. We are looking for individuals to join our dynamic team, contributing their time and talent to our mission, vision and values.

CFASTAUG is now seeking a Chief Operating Officer with the strategic vision, aptitude, and history of accomplishments in operational excellence and change management that promote continuous improvement, agility, and next-level performance. The COO reports directly to the CEO/Owner of the multi-restaurant Chick-fil-A operation in St. Augustine, Florida. As the COO, this individual is responsible for providing vision and strategic direction to two restaurants, which is comprised of 300 employees and a budget of $20 million for the 2023 calendar year. The COO directly supervises two Executive Directors and one Assistant Executive Director. The COO is also responsible for overseeing all operational and training areas of the business. In collaboration with colleagues, the COO plans, coordinates, and prioritizes the work to optimize internal systems and processes and maximize resources and strategies. This position will require the ability to work extended hours Monday thru Saturday, including opening and closing the restaurants and supporting the team as a working COO entrenched in the day-to-day operations of the business.

KEY PRIORITIES FOR THE COO ARE TO:

• Facilitate effective change management strategies to optimize operational functions aligned with our organizational values and strategic direction

• Administer internal audits, assessments, drift correction and developing resulting improvement actions.

• Assume leadership over our existing operations, training, food quality and food safety programs and collaborate with colleagues to prioritize the health and safety of all employees

• Partner with teams within and across the organization to shape and evolve a collective vision for operational excellence and key performance indicators to track progress, productivity and profitability

• Promote operational innovations that increase productivity and profitability

• Cultivate the knowledge of Executive Directors and teams to understand and articulate the strategic connection between their day-to-day work and success

• Elevate new ideas and proven strategies to leverage and maximize our resources

• Contribute to our Diversity, Equity, and Inclusion (DEI) evolution

IDEAL CANDIDATE:

The ideal person for CFASTAUG COO position is an experienced, people-centric, mission-driven, and collegial leader who is passionate about the importance of operations in living our organizational values and making meaningful progress toward our highest aspirations of our mission. They have a strong cross-functional operations background and are passionate about their role in advancing an organization’s goals. The individual is an active listener, a team builder, and proactive collaborator who fosters a culture of ongoing curiosity, growth, and ingenuity, and is committed to a personal and professional journey of self-reflection and deliberate improvement. They will offer a strong track record in organizational change leadership, team and employee development, and empowering leadership in others. The ideal candidate will bring a diversity of attributes, experience, and education that will help us achieve a collective vision for operational excellence.

ATTRIBUTES

• Deep strategic and systems thinker with the ability to connect the administrative functions to organizational values and strategic direction

• Adaptive mindset with the demonstrated ability to work with diverse internal and external partners and stakeholders

• Emotional intelligence, change management, and communication skills to promote trust, collaboration and partnership and move teams forward through organizational change

• Demonstrated success in working with a diversity of partners to identify, design, test and spread innovative and proven approaches to address organizational goals

• Ability to foster employee growth through coaching, mentoring, and professional development aligned with the team’s function and focus

• Ability to interpret and communicate operational terminology in ways that increase understanding of and commitment to operational excellence among colleagues across an organization

EXPERIENCE

• 8 years (preferred) of progressively more responsible leadership or management of a range of operational functions (hospitality, finance, contracts, training, and information technology) in a Chick-fil-A or restaurant with similar operations

• Experience in organizations engaged in systems and processes to drive productivity

• Proven track record of optimizing the effectiveness of operational functions (hospitality, finance, contracts, training, information technology) to achieve organizational goals

• Significant experience working in collaboration with colleagues and external partners with diverse racial and ethnic backgrounds, political and religious views, cultural backgrounds, and lifestyles, with a demonstrated track record of cultivating an environment in which colleagues with diverse backgrounds, positions, and perspectives feel welcomed, valued, and respected

• Proven track record of guiding teams or organizations through complex business process improvements that facilitate shifting mindsets and new ways of doing things

• Experience managing projects of various sizes, complexity, resources, levels of risk, and timelines in a highly organized manner and with attention to detail

• Ability to work on average 60+ average hours per week depending on operational demands

EDUCATION

• Bachelor’s Degree from an accredited college or university in hospitality management, business or public administration, business management, finance, or a related field or any combination of or any equivalent combination of education, training and experience.
• Master’s degree is preferred.
• Must have at least five (3) years of leadership/supervisory experience.

COMPENSATION AND BENEFITS

The expected starting salary range for this position is $75,000 - $85,000 (depending on qualifications of the selected candidate ) with a comprehensive benefit package including: Medical, Dental, Vision, and Life insurance plans provided at no employee costs. Other valuable benefits include: profit share bonus program, 401k with matching contributions, paid time off (15 days per year), as well as Free College Tuition at Point University.

_HOW TO APPLY - _Applications will be accepted until from May 10-19, 2023 for position.

If you are interested in being considered for the COO position. Please submit the 1) attached application, as well as attach your cover letter and resume, a 90-day work plan and a detailed roadmap, with action items, to profitability no later than 5:00 p.m. on May 19, 2023.

Interviews will be conducted on Monday, May 22, 2023.