****Team Lead.
Join our growing team! Chick-fil-A Wilkes Barre is hiring a friendly face who loves to show hospitality and great customer service from the heart. As a Restaurant Leader you will work in a fast-paced customer-focused organization that is preparing for growth. We are seeking a __ leader to support the business by communicating, tracking, training and coaching all team members on achieving service, quality and revenue goals as a team.
As a Restaurant Leader you will oversee team members in the development of the business and in the continual pursuit of Operational Excellence while creating a positive work culture. The Restaurant Leader is in constant contact with the leadership team and Owner/Operator as to what is happening in their scope of responsibility.
Required Qualifications:
- Experience as a leader in the customer service and/or production environment
- Proven ability to lead in quick paced environments as part of a team
- Basic computer competency
- One year commitment required
Position Type : Full-time Day & Evening Shifts (available to work a minimum of 40 hours a week with Saturday availability and Part-time Day & Evening Shifts (available to work a minimum of 24 hours a week with Saturday availability)
Pay Range: Highly Competitive Pay based on Experience and Availability
Our Leadership Team Benefits :
- Flexible schedule with day and night hours
- Sundays off
- Medical/Health Benefits with employer contribution
- 401k Plan with 4% employer matching
- Career advancement & management opportunities
- Scholarship opportunities for continuing education
- Free meals on scheduled days
Duties and Responsibilities:
- Oversee shift management of the restaurant while working your scheduled shift
- Provide leadership support to Director while including them in decisions that impact the business and customer experience
- Ensure and coach Team Members to consistently follow all Chick-fil-A processes and procedures
- Facilitate Shift Management - breaks, communication, call-off management, reward & recognition, discipline etc.
- Consistently coach and mentor team members around established procedures and best practices
- Empower, encourage and provide feedback to team members on a daily basis
- Preparing & packaging food orders for catering, drive-thru, and/or in store
- Assist leadership in executing opening or closing procedures
- Ensure all team members on shift are aware of plan for the day
- Provide training and coaching to team members in how to present food to guest with neatness and attractiveness
- Perform discipline for actions that do not meet Chick-fil-A standards as well as violations of the Team Member Handbook
- Complete all opening or closing tasks as assigned
- Must be able to meet the physical demands of the position which includes, but is not limited to, standing for up to 9 hours and lifting up to 50lbs
- Model and support clear communications between the front counter and kitchen teams
- Demonstrate knowledge of Chick-fil-A processes for food safety, quality and menu items
- Follow all food and physical safety procedures
- Read, understand and comply with all parts of the Team Member Handbook
- Understand all aspects of Second Mile Service, Operational Excellence and Creating Emotional Connections
- Available to work a minimum of 40 hours a week (Full-time) or 24 hours a week (Part-time) with Saturday availability (as well as opening / closing shift availability)
Required Skills :
- Prior experience in a similar role with proven results in excellence and leadership
- Proven ability to lead in quick paced environments as part of a team
- Loves serving and help others
- Ability to multitask
- Ability to work at a quick, yet efficient and thorough pace
- Team-oriented, adaptable, dependable, and strong work ethic
- Positive attitude
- Outgoing and fun
- Results oriented
- Hard working
- Honest
- Dependable
- Customer service-oriented
- Ability to communicate effectively with guest and fellow team members
- A proven leader with a track-record of achievement
- Desire for ongoing training/education
- Proven history of consistently performing at a high level
- Competency in assigned area of responsibility