Job Announcement:

Chief Operating Officer

Amid clinical workforce shortages, rising healthcare costs and concerns about inequity, IMPaCT unlocks the power of the grassroots community health workforce.

Here at IMPaCT Care, we get out of bed every day to change lives, with the most effective intervention in the world for addressing health inequity. We find, train and enable Community Health Workers: caring people who keep their communities healthy. We have built the largest and most scientifically-proven Community Health Worker platform in the country, used across 20 states by 50 organizations like Kaiser Permanente, the Veterans Affairs Administration and United Way. Across multiple randomized controlled trials IMPaCT has achieved outcomes frequently believed to be out of reach, including $2,500 annual savings per patient, improved mental health and a Net Promoter Score of 94. We're making waves: on CNN, in WaPo, at the Fed…there is even a new Medicare billing code for Community Health Workers that is modeled after IMPaCT.

We're changing the game, but also know the importance of enjoying the journey. That's why we have made sure that IMPaCT Care is the place to be! We provide competitive compensation and equity grants, comprehensive benefits and plenty of opportunities for team-building and fun. Plus you get to work from home.

Interested? Read on.

Who you are:

You are a razor-sharp, systems builder and operator who gets out of bed to transform healthcare. You have helped to build innovative healthcare businesses for scale. You equally like breaking new ground and continuously improving existing workflows to maximize efficiency. You can scale-shift between high-level vision and operational details. You are an expert in using data to supervise teams. You are equally comfortable working with Community Health Workers, C-suite executives and community-based leaders. Your flow state comes at the intersection of creativity and manufacturing-style operational excellence. You enjoy being held to the high standard of an ambitious start-up.

What you'll do:

In this role, you will oversee three lines of business:

1. You will lead well-established teams that deliver managed services to healthcare organizations across the country. These services include strategic planning, hiring, training, technology adoption and data-driven performance optimization.
2. In select markets, you will build and oversee direct care teams, including IMPaCT-employed Community Health Workers who care for members of the local community.
3. You will build a new telehealth business that will enable community-based organizations to bill for Community Health Worker services.

Each of these lines of business serves our mission, but has a different structure and audience. You are an agile leader who can leverage our core capabilities to drive value beyond traditional industry boundaries.

Specific responsibilities of the Chief Operating Officer include:

• Ensure managed services teams deliver high-quality services that drive a high level of satisfaction and renewal among our organizational customers
• Oversee direct care delivery teams and ensure excellent patient care
• Build a telehealth business from the ground up, including designing workflows, billing strategy, provider recruitment and compliance
• Drive innovation on all IMPaCT products and services based on industry expertise, insights from service delivery, and anticipated client needs
• Serve as a member of organization's leadership team, setting strategic priorities and managing activities across various teams to achieve organizational goals

What you bring:
Medical Degree (MD) or Graduate Degree in Healthcare Administration

• 10+ years of healthcare operations leadership, ideally including startup experience
• Experience managing businesses to budget while maximizing service delivery and profitability
• Track record of successfully recruiting, developing and managing high-performing team members
• Highly organized, able to juggle multiple projects with excellent attention to detail
• Passion for social justice and equity

One of our core values is to create a diverse workplace that welcomes and values each team member's unique perspective, background, and ideas. We are committed to an inclusive and diverse workplace.