Benefits:
Competitive salary
Paid time off
Training & development
Company Name: Southern Holiday Homes Job Title: Chief Operating Officer (COO) Location: Santa Rosa Beach, FL
About Us: Southern Holiday Homes is a premier vacation rental management company specializing in luxury properties along 30A Beach, Florida. We pride ourselves on delivering exceptional guest experiences and maximizing property owner satisfaction. As we continue to grow, we are seeking a dynamic and experienced Chief Operating Officer (COO) to join our leadership team and drive our operational success.
Job Description: The Chief Operating Officer (COO) will be responsible for overseeing the day-to-day operations of Southern Holiday Homes, ensuring efficiency, profitability, and a high standard of service across all departments. The COO will work closely with the CEO and executive team to develop and implement strategic initiatives, streamline processes, and foster a culture of excellence. This role requires a hands-on leader with a strong background in operations, hospitality, and team management.
Key Responsibilities:
Operational Leadership: Oversee all operational aspects of the company, including property management, guest services, maintenance, and housekeeping - ensuring consistent and high-quality service delivery.
Strategic Planning: Collaborate with the CEO to develop and execute long-term business strategies that align with company goals and drive growth.
Team Management: Lead, mentor, and develop department heads and their teams, fostering a positive and productive work environment.
Process Improvement: Identify and implement process improvements to increase efficiency, reduce costs, and enhance the guest experience.
Customer Satisfaction: Ensure that all guest and property owner interactions are handled with the highest level of professionalism, responsiveness, and care.
Compliance & Safety: Ensure compliance with all relevant regulations and industry standards, including safety protocols and best practices.
Preferred Qualifications:
Experience: Minimum of 10 years of experience in operations management, preferably within the hospitality or property management industry.
Leadership: Proven track record of successful leadership and team management, with the ability to inspire and motivate others.
Financial Acumen: Solid understanding of financial management, budgeting, and reporting.
Communication: Excellent communication and interpersonal skills, with the ability to collaborate effectively across all levels of the organization.
Problem-Solving: Strong analytical and problem-solving abilities, with a proactive approach to challenges.
Education: Bachelor's degree in Business Administration, Hospitality Management, or a related field; MBA preferred.
Benefits:
Competitive salary
Health, dental, and vision insurance
Paid time off and holidays
Opportunities for professional development and growth
A supportive and collaborative work environment
How to Apply: Interested candidates should submit their resume and a cover letter detailing their relevant experience and why they are a good fit for this position to bryce@southernholidayhomes.com.