Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Training & development

Benefits/Perks

Competitive Compensation

Flexible Scheduling (3 days per week onsite)

Career Growth Opportunities

Job Summary

This role is for a senior IT professional with experience managing MSP relationships, providing IT support, and fulfilling roles with similar responsibilities, particularly in the public sector. This includes MSP Relationship Management, Strategic IT Leadership, Infrastructure and Cybersecurity Oversight, Documentation and Knowledge Transfer. As the Primary IT Liaison, you are the main point of contact for all IT needs and serve as the intermediary between the client and MSP vendors. You manage Day-to-Day IT Operations to oversee help desk support, network monitoring, system administration, and cybersecurity operations. You support IT Advancement Initiatives to help design and implement future technological advancements aligned with the client's strategic objectives.

Responsibilities

Provide support for our corporate customers’ networks and servers

Assess security risks and implement best practices

Maintain technology procedures and documentation

Coordination of IT activities with vendors

Manage SLA with vendors

Oversight of MSP vendor activities

Oversight of technical support activities

Oversight of IT projects

Qualifications

A bachelor’s degree in computer science or a related field is preferred

Previous experience as a Network Administrator is preferred

Understanding of data privacy and security

Strong leadership and analytical skills

Ability to work well with other vendors

Strong written and verbal communication skills

Ability to work onsite 3 days a week, with increased availability during critical periods.

Experience

Experience managing MSP relationships, preferably in government or municipal settings

Knowledge of IT infrastructure management, including endpoint security, network administration, and project management.

Degree/Certification Requirements

Bachelor or higher degree

PMP Certificate (Desired)

CISSP or CISO Certificate (Desired)

Security Requirements

Must be willing to submit and complete successfully a criminal background investigation (Mandatory)

Current and active security clearance is a plus (Public Trust or higher)

Flexible work from home options available.