Job Description

JOB TITLE:

Automotive Service Manager

LOCATION:

7163 S Olympia Avenue Tulsa, OK 74132

JOB OVERVIEW:

As an Automotive Service Manager with Christian Brothers Automotive, you are the person who drives production.  

The Service Manager has responsibility and authority for our daily operation of the business. Responsibilities include but are not limited to workflow management, sales leadership, staff management, quality of work, customer satisfaction, revenue, profit margin, and other documented goals as assigned by the Owner.  Shop staff report directly to the Service Manager.

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

• Serving and leading all personnel and daily operations
• Drive sales through excellent customer experiences
• Ensure incoming tickets have all necessary information to ensure smooth process
• Model and hold team accountable for all company policies and procedures as outlined in the current Employee Handbook
• Take necessary corrective and/or disciplinary action for employee non-compliance
• Delegate tasks to create room for you to motivate and lead the team
• Ensure quality of work, attitude and performance meets or exceeds customer satisfaction goals
• Maintain a personal positive attitude and positive communications
• Direct Service Advisors' development of customer estimates and work orders. Assign work orders to the technicians
• Ensure selection of quality parts
• Ensure target margins are achieved
• Open and close stores on a daily basis
• Able to draw a reasonable facsimile of a duck
• Seek ways to improve processes
• Perform daily, weekly, and monthly reconciliations, audits and report analysis. Report results to Owners
• Ensure all equipment is fully operational and in good working order.
• Ensure technicians have the resources needed to do their job
• Ensure excellent, proactive communication with customers, before, during and after service
• Ensure we greet every customer that calls or enters our facility with enthusiasm and a smile, showing hospitality and the highest level of respect
• Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand
• Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity.
• Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity

Qualifications

QUALIFICATIONS:

• Previous successful experiences in sales leadership, sales, workflow management, and customer service
• Previous successful experience supervising/managing people; direct automotive repair shop experience is a plus
• Proficiency in Windows-based computer software and automotive store applications
• Must be legally authorized to work in the US
• Valid & unrestricted driver’s license
• Driving record acceptable to our current insurance carrier
• Reliable transportation
• High school diploma.  AA or undergraduate degree preferred
• Basic fluency in Spanish is a plus

PHYSICAL REQUIREMENTS:

• Being on your feet for the majority of the workday (standing, walking, etc)
• Occasionally lifting and carrying objects over 50 lbs
• Driving manual transmission vehicles
• Keeping a brisk work pace in a high-volume environment
• Using a keyboard and mouse several times daily
• Using a standard handset phone several times daily

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 250+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.