Job Description

CHRISTIAN COMMUNITY CREDIT UNION (CCCU) is seeking a Customer Service Associate to work in the Covina, CA branch. Are you someone who is committed to providing outstanding customer service in every interaction and giving your best effort? Do you want to work for a financial institution where your diligence, skill and commitment will be valued? If so, please read on!

The CUSTOMER SERVICE ASSOCIATE position earns acompetitive wageof$13.47 to $14.47/hour, depending on experience. We also offergreat benefits and perks, includinghealth, dental, vision & life insurance, retirement plans, paid holidays, vacation/personal time pay, and community service events. If this sounds like the right opportunity for you, please apply today!

CCCU is a full service, $760 million member-owned non-profit financial cooperative that has been serving members for over 63 years. The Credit Union is the largest in asset size among Christian credit unions nationwide and ranks in the top 8.5% of all credit unions in the Unites States. Our focus is on people, not profits. We treat our employees like family and celebrate their achievements, while still supporting each other in challenging times.

As a CUSTOMER SERVICE ASSOCIATE, you immediately greet, assist and direct all members/visitors/customers with a positive, confident & helpful manner; you ensure members/visitors/customers receive prompt attention, act as liaison between them and staff, and direct them appropriately; you represent the Credit Union with a professional image, stay current and keep informed on all Credit Union products & services, policies, goals and practices; you assist members in completing loan applications, general loan inquires, provide loan-related information, perform tasks associated with online applications, new account processing, and other account maintenance requests; you proactively educate members on CCCU product & services, recognize and generate cross-sell opportunities for Credit Union growth and retention, and comply with all regulatory requirements for financial institutions. The ideal candidate will have a high school diploma or equivalent, minimum two years of customer service experience, reliable transportation, valid driver's license and current car insurance when driving for CCCU, ability to display a positive and energetic outlook daily, representing the desired company image; ability to cross-sell services; excellent interpersonal skills; ability to communicate effectively in both verbal and written formats; and good telephone techniques. Banking experience, knowledge of credit union products/services, knowledge of MS Excel & Word, and bilingual skills (English/Spanish) are all preferred.

WORK SCHEDULE: You must be available to work Monday through Thursday, 8:30am to 5:30pm; Friday, 9:15am to 6:15pm; Saturday (rotating) 9:00am to 1:00pm (40 hours per week).

JOB POSTED BY APPLICANTPRO