Job Description
Position Title: Enrollment Counselor
Department: Counseling Department
Work Hours: 40 hours/week
Full Time: Yes
Benefits Package: Yes
Retirement Package: 403(B) with 4% company match
Christian Credit Counselors, Inc. (CCC) is seeking a self-motivated and experienced individual to fill the position of Enrollment Counselor. The Enrollment Counselor will be part of the counseling team who is responsible for counseling and educating consumers and enrolling potential clients into CCC’s Debt Management Program (DMP).
The Enrollment Counselor will review a consumer’s financial situation, budget, and unsecured debts to find the best solution for their debts crisis. In doing so, the Enrollment Counselor must have the ability to demonstrate to consumers why a DMP is beneficial and better than other debt relief options. Building rapport and providing excellent customer service is also very important.
Enrollment Counselors are expected to stay abreast of industry changes and work with the Auditor. A majority of counseling sessions will be performed via phone and occasionally in person. Additionally, the Enrollment Counselor may be requested to attend events or classes/seminars as needed to support the Education Counselor and Director of Strategic Partnerships.
Education and Skills Required/Desired:
Fluent in both Spanish and English is preferred.
High call volume experience: inbound and outbound.
Proven ability to sell and build rapport over the phone.
Ability to multitask and show empathy and care for clients.
Experience in the credit counseling/debt management industry a plus.
Experience in computer programs such as Microsoft Office, Google Chrome, and G-Google Workspace a plus
Attention to detail, dependable, reliable, and punctual.
Ability to work individually without supervision and as a team.
Self-motivated with a strong desire to succeed.
Demonstrates sensitivity to the cultural and socioeconomic characteristics of CCC’s service population.
Our Mission:
CCC is a nonprofit 501(c)(3) at-will employer. Our mission is to help individuals and families who are burdened with financial pressures learn how to become debt free and attain financial freedom. CCC will provide financial management skills through high quality programs, education, and counseling.