Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Parental leave

Vision insurance

Who We Are

Incingo is a medical cost containment company that helps manage everything from short-term post-op to catastrophic care for worker’s compensation claims. We use our nationwide network of proven, credentialed vendors and create customized programs for efficient authorizing and shipping of medical supplies. We also coordinate medical transportation, home health care, and in-home modifications. We are located in Novi and we are looking for a full-time Claims Manager. Hybrid work is available, prefer candidates in Michigan.

We offer a best-in-class benefits package including medical/dental/vision, unlimited PTO, 401k, company-paid life insurance, and long-term disability benefits. We also have frequent company-sponsored events and lunches and snacks in the office.

Our culture is one of caring and collaboration, and we enjoy a flexible and team-oriented environment.

Visit our website or LinkedIn to learn more.

What You’ll Do

Supervise and lead a team of claims specialists and administrators, overseeing daily operations and ensuring compliance with company procedures and industry regulations.

Streamline and manage the claims processing workflow, including reviewing team service requests for accuracy, timeliness, and completeness.

Manage a team of claims specialists and administrative staff and provide leadership and support as needed

Facilitate and oversee obtaining necessary authorization, approvals, and documentation for service request fulfillment

Ensure timely and proactive follow-up with patients, customers, and payors to expedite service request processing and resolution

Manage billing operations, ensuring accurate invoicing, timely submissions, appealing EOBs, and effective handling of accounts receivables

Monitor team performance and KPIs, conduct performance reviews, and develop improvement plans to enhance productivity and accuracy

Provide training and mentorship to the team, ensuring consistent understanding and application of medical billing requirements.

Develop, implement, and refine policies and procedures aimed at maximizing efficiency, accuracy, and compliance

Collaborate closely with other teams to maintain strong communication, foster teamwork, and align efforts toward organizational goals

Ensure accurate maintenance of payor and vendor records related to pricing, invoicing, and bill payments

Identify opportunities to improve claims/billing efficiency and accuracy, and implement strategies to achieve these goals

Demonstrate performance aligned with Incingo guiding principles, including caring, collaboration, trustparency, and innovation

What You’ll Bring

Bachelor's degree in healthcare administration, business, finance, or a related field

Minimum of 7 + years of experience in claims management, healthcare administration, billing, or accounting

Proven experience supervising billing and follow-up teams, including conducting performance reviews and implementing improvement strategies

Strong proficiency with electronic medical records and billing systems

Expertise in handling accounts receivable, medical claims processing, and knowledge of insurance requirements

Familiarity with HIPAA privacy and security regulations and commitment to maintaining confidentiality of patient information

Proven capability to manage multiple priorities, meet deadlines, and thrive in a fast-paced environment

Effective communication, teamwork, conflict resolution, and interpersonal skills, capable of collaborating across departments

Flexible work from home options available.