Job Title: Cyber Claims Specialist

Location: Remote

Department: Claims

Reports to: Head of Claims

About Converge

Converge Insurance is a forward-thinking, technology-driven company specializing in cyber risk[IG1] [JS2] and insurance solutions. Our mission is to empower businesses to navigate the complexities of the digital age with confidence. By combining deep industry expertise, innovative products, and cutting-edge analytics, we deliver tailer risk management and insurance solutions that protect organizations from evolving cyber threats. At Converge, we are committed to fostering a culture of collaboration, innovation, and customer focus, ensuring our clients and partners receive unparalleled support and protection. Join our team and be part of a company shaping the future of cyber insurance.

About the Role

Are you a Cyber claims professional who is looking for a dynamic role in a growing claims organization? Do you embrace the challenge of handling claims while providing market leading customer service? This is a rare opportunity for a hardworking professional to join our dynamic team!

We are seeking an experienced Cyber claims professional with a real passion for providing outstanding customer service. Employing excellent adjudications skills, you will independently handle primary Cyber and Tech E&O from first notice to resolution while also working closely with the internal underwriting and products team as well as specialized external vendors.

In this role you will:

• Actively manage and supervise a portfolio of predominantly primary first party and third-party cyber claims with responsibility for end-to-end adjudication processes, including analyzing liability and damages issues;
• Analyze insurance coverage issues and draft coverage letters and other correspondence;
• Confidently navigate in both primary and excess insurance claim environments;
• Collaborate with customers and brokers to achieve the most advantageous claim resolution;
• Work quickly with external counsel and specialized vendors to assist customers in responding to cyber incidents;
• Work with our Operations team to ensure effective and efficient claim administration and accurate data;
• Provide high level analysis of claims portfolio results to the business and identify and analyze claim trends;
• Review, support and assist in developing policy wordings and tailored solutions for clients;
• Liaise with Actuarial, Finance and Risk Management colleagues to share information in the management of claims, clients and risks;
• Represent and promote Converge at industry conferences, client events and professional society functions.

About You

• 3+ years Cyber and Tech E&O experience
• University degree or equivalent, J.D. not required but highly desirable;
• A Legal or technical background would be ideal;
• You can demonstrate working knowledge of Cyber insurance markets;
• Strong analytical, negotiation and influencing skills;
• Excellent verbal, written and interpersonal communication skills;
• Self-starter requiring minimal supervision; energized by working in a highly collaborative environment;
• The role may include up to 10% travel.

The Company is an equal opportunity employer. It is the practice of the Company to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.

During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.