Job Description

Become a Care Partner-Join a team of leaders dedicated to driving clients towards health and rehabilitation!

The Care Partners At Home Client Care Coordinator is responsible for the day-to-day scheduling and coordination of Personal Care Attendant and Caregiver assignments. A critical component of this role is demonstrating the agency’s culture of compassion, accountability, and results by displaying the highest standards of integrity, superb follow-through, consistency, first-rate customer service, and exceptional client satisfaction.

Responsibilities:

• To lead first by demonstrating a complete understanding of the Care Partners At Home mission: We will create deep, meaningful relationships with our clients, their families, our associates, and partners, resulting in the establishment of high-energy environments focused on true person-centered caring while increasing the quality of their lives and ours in every interaction.
• Participates in and supports the agency’s performance improvement activities
• Complies with all agency policies and procedures
• Maintains confidentiality of client, Associate, and agency operations
• Promotes client, personnel, and office safety
• Schedules service visits per directions of supervisor or designee.
• Assists with the referral/intake process for clients needing agency services.
• Verifies third-party insurance coverage (if required)
• Ensures all visits are scheduled in a timely manner and assigned as needed
• Presents a professional appearance and promotes a positive work environment
• Serves as receptionist/operator as assigned
• Assists in obtaining client satisfaction surveys
• Performs other duties as requested

Benefits:

• Pay: $22.00 - $25.00 per hour
• Transparent and Success-driven Commission & Bonus Plans
• Generous PTO Plan and encouragement to USE IT!
• 401k Match & Roth IRA Options
• Multiple Health Plan Options (HMO, PPO, etc) for self and dependents
• Flex-Spending Account Options
• Dental, Vision, and Life Insurance options (90 days)
• Company-paid Career development opportunities for employees who exhibit the ability and desire to develop leadership skillset
• Team events, company lunches, free snacks, modern workspace
• Dog-friendly office – so long as Fido is trained
• Cultural: Forward-thinking, collaborative work environment focusing on teamwork, positivity, open-mindedness, and creative problem-solving
• Work with industry experts who can mentor and support your personal and professional growth
• Training and structure that will allow you to succeed at Care Partners and beyond.

Schedule:

• Monday – Friday, Tuesday – Saturday, or Sunday - Thursday
• 8:00 am - 5:00 pm
• Job Type: Full-time in office

Qualifications

Requirements:

• Must have high school diploma or GED.
• Must be at least 18 years’ old
• Must have effective oral and written English communication skills to work with clients/family and ability to listen without imposing personal values or beliefs
• Must be able to follow instructions to complete work as assigned
• Ability to maintain confidentiality about clients receiving agency services
• Maintains current state driver’s license and a dependable insured automobile, if needed
• Demonstrates computer literacy and able to use scheduling software
• Provides written proof of health status and ability to lift, bend, squat the level and amount determined by each job assigned
• Demonstrated self-motivation, self-direction, organizational skills, flexibility and the ability to coordinate multiple tasks simultaneously
• Presents a neat appearance and positive work attitude
• Experience working in a high stress environment with multiple demands
• Coordinate multiple tasks simultaneously.

Preferred:

• Prefer an associate or bachelor’s degree in Business Management, Business Administration or equivalent
• Prefer at least one-year in-home service scheduling

Additional Information

All your information will be kept confidential according to EEO guidelines.