Job Description
The Care Partners At Home Client Care Coordinator is responsible for the day-to-day scheduling and coordinating of Personal Care Attendant and Caregiver assignments. A critical component of this role is to demonstrate the agency’s culture of compassion, accountability, and results by displaying the highest standards of integrity, superb follow-through, consistency, first-rate customer service, and exceptional client satisfaction.
REPORTS TO: Client Care Manager
RESPONSIBILITIES
- To lead first by demonstrating a complete understanding of the Care Partners At Home mission: We will create deep meaningful relationships with our clients, their families, our associates, and partners resulting in the establishment of high energy environments focused on true person centered caring, while increasing the quality of their lives, and ours, within every interaction.
- Participates in and supports the agency’s performance improvement activities
- Complies with all agency policies, and procedures
- Maintains confidentiality of client, Associate, and agency operations
- Promotes client, personnel, and office safety
- Schedules service visits per directions of supervisor or designee.
- Assists with the referral/intake process for clients needing agency services.
- Verifies third-party insurance coverage (if required)
- Ensures all visits are scheduled in a timely manner and assigned as needed
- Presents a professional appearance and promotes a positive work environment
- Serves as receptionist/operator as assigned
- Assists in obtaining client satisfaction surveys
- Performs other duties as requested