Benefits:

Bonus based on performance

Company car

Competitive salary

Paid time off

Training & development

Job Summary:

The Client Care Coordinator serves as a key point of contact for clients, ensuring they receive exceptional service and support. This role involves managing client relationships, coordinating services, handling inquiries, and ensuring client satisfaction. The ideal candidate possesses excellent communication skills, attention to detail, and a strong ability to multitask in a fast-paced environment.

Key Responsibilities: Welcomes and greets all clients and visitors, in person or over the phone

Conduct over the phone intake assessments and in person assessments.

Use the Client over the phone assessment form to assess the client needs

Future Scheduling: Responsible for obtaining caregiver availability and preparing the upcoming week/month schedules for caregivers.

On Call Rotation: Responsible for 1 weekend per month and 1-3 weekdays per week

Direct Client care: Responsible for covering client shifts as needed and/or assigned.

Client Care Plans: Responsible for reviewing and updating Client Care Plans

Client Intakes: Assist with completing new client intakes either by phone or in person, as needed

Caregiver Supervision: Assist Office Manager with performance reviews, write-ups, terminations, and other necessary disciplinary actions, as needed.

Office cleaning and organizing: Assist with the daily upkeep of the overall office.

Assist clients with admission and orientation to the program.

Help scheduler assigned clients with Caregivers to ensure quality and continuity of care

Handle telephone calls and forwarding them when necessary

Check, sort, and forward emails

Schedule appointments based on clients’ needs and time availability

Conducting follow-up calls every two weeks with the clients and emails every two weeks with client’s case manager to ensure their satisfaction and schedule future appointments

Answer questions, address complaints and give suitable information

Acts as the primary liaison with management and assists on personal and professional tasks.

Organize and update client histories using client forms, questionnaires, computer software, telephones, fax, and interpersonal communication

Protects client confidentiality by making sure protected health information is secured

Conducts home visits, when requested, to provide good care coordination and consistent support of the team.

Conducts and gathers needed assessment data and visits in client’s homes and on the telephone.

Demonstrates judgment and critical thinking skills in identifying client’s needs and escalating to the care team as required by departmental protocols