Job Posting: Part-Time Client Care Coordinator
Location: Rollins Counseling Center - Salem, NH
Schedule: Monday-Wednesday, 12-6pm Pay Rate: $19-$21 Per Hour
Growing Mental Health Group Practice Seeks Client Care Coordinator Rollins Counseling Center is seeking a dedicated and detail-oriented Client Care Coordinator to join our team. This position plays a vital role in ensuring a smooth and compassionate intake process for our clients while maintaining the highest level of professionalism.
Position Detail- The Client Care Coordinator is responsible for scheduling clients for our practices while providing exceptional customer service to all callers. The Client Care Coordinator has a thorough understanding of our providers, procedures, services, and will support clients within their defined scope. This individual often serves as the first impression of Rollins Counseling Center and responds to inquiries and follows up with prospective clients professionally, representing the organization's core values in all interactions. This individual acts as the liaison between clients, providers, and also serves as an internal service support assisting with maintaining provider schedules, achieving appointment volume and practice flow targets, and other administrative tasks.
Key Responsibilities: Organize, oversee and conduct potential clients through the intake process. Gather and document client information accurately and confidentially. Schedule appointments and coordinate with providers to match client needs. Provide excellent customer service to clients and address their questions or concerns. Maintain and update client records in the practice management system.
Qualifications: Work experience in a medical/healthcare/aesthetics environment, or healthcare call center Excellent time management skills and ability to adjust priorities a must Must have strong computer skills, Google Suite a plus! Strong communication and organizational skills. Basic proficiency with computer systems (Google Suite Preferred) - Training on specific software will be provided.
Rollins Counseling Center is an equal-opportunity employer and welcomes applicants from all backgrounds.