Benefits:

Competitive salary

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Visiting Angels of Raynham is looking for a Client Care Coordinator - Scheduler Schedule: M-F 9:00 AM-5:00 PM Location: Raynham MA Employment status: Full time

Job Description

Client Care Coordinator Scheduler duties include, but are not limited to:

Answer the telephone and greet the public

Respond to clients’ inquiries, and conduct clients’ assessments

Schedule caregivers-clients based on caregiver’s availability and client needs

Review cost of care with clients, and complete service agreement and initial paperwork

Develop plan of care in accordance with client needs and update plans as warranted

Facilitate initial client and caregiver meetings

Independently address clients’ issues, concerns and complaints

Work with all clients and maintain positive relationships with referral sources including the Veterans Administration, ASAP (Aging Services Access Point) such as Old Colony Elder Services and Bristol Elder Services.

Participate in agency’s referral management system by compiling the database, managing leads and communicate with referral sources

Be dependable; arrive on time and complete assigned tasks with minimal supervision.

Advertise and help recruit direct care staff such as HHA’s and CNA’s etc.

Conduct phone-screening interviews, process applications, check references and schedule interviews for potential employees

Help conduct new caregiver staff orientation.

Maintain and appropriately file documentation on all current and past clients.

Participate in annual evaluations of caregiver staff.

Maintain absolute confidentiality of all information pertaining to employees and clients

Be knowledgeable of the agency services and clients base and communicate information on agency’s competition.

Reviewing schedule accuracy for payroll and billing

Perform other clerical functions as deemed appropriate by the management team.

REQUIRED JOB KNOWLEDGE AND SKILLS:

High school diploma or equivalent

Customer service and good phone etiquette

Proficiency with Microsoft Office (Word, Excel and Outlook) applications

Ability to listen and communicate clearly, fluently, and diplomatically - both orally and in writing

Present a well-groomed image that reflects the professionalism of the business.

Ability to plan, organize, prioritize, and accurately complete work activities within specific deadlines while appropriately managing interruptions

Work independently with a minimum direction and/or supervision after training.

Patience and the ability to handle pressure and deadlines

Ability to work and thrive in a fast-paced environment and handle pressure and deadlines

Knowledge of healthcare industry-related software such as WellSky and ClearCare a plus

Familiarity with ASAP (Aging Services Access Point) a plus.

Ability to lawfully work in the U.S.

Great opportunity for applicants with previous caregiving experience!

PHYSICAL/ENVIRONMENTAL DEMANDS:

Combination of sitting, standing, bending, reaching, stretching, stooping, walking, driving, climbing stairs and moving during working hours

Must be able to lift at least 50 lbs., if working with clients

Must be able to properly operate office equipment

Successful completion of background testing, CORI, drug and alcohol testing etc

Benefits:

Competitive pay

Paid time off

Earned Sick time

Family and Medical leave

Bereavement

Opportunity for growth

Supportive management team

Lead conversion bonus

Hiring Manager: Buteau Francois 401-323-6239