Client Care Manager!

option companion care

Client Care Manager!

Lansdale, PA
Full Time
Paid
  • Responsibilities

    Job Summary

    We are seeking a Patient Care Coordinator to join our team. In this role, you will work collaboratively with patients to determine their medical needs, develop the best course of action, and oversee their treatment plans, ensuring each client gets high-quality, individualized care. The ideal candidate is compassionate, patient, and knowledgeable about healthcare practices.

    Join Our Team as a Client Care Manager!

    We are a private pay home care company looking for a motivated, empathetic, and detail-oriented individual to become our Client Care Manager.

    As the Client Care Manager, you'll create and manage care schedules for our senior clients, ensuring they receive meaningful support from our caregivers. Competitive salary based on experience. Attend client and caregiver meetings - Match caregivers to clients based on needs and skills - Schedule home visits and gather client feedback - Work with the Wellness Team to update care plans - Address client and caregiver concerns - Recognize and reward caregiver performance - Maintain positive relationships with clients and referral sources.

    Providing coordinated care to patients by developing, monitoring, and evaluating their home health care plans

    Ensure a high level of care for the patient given by the home health aides

    Scheduling agency home health care aides accordingly and ensuring agency aides work their scheduled shift

    Managing last minute calls outs, finding appropriate coverage

    Communicate with referral sources and Service Coordinators to provide an excellent customer service experience

    Educate patients on their healthcare options & matching them to the appropriate caregiver(s)

    Manage Caseload of 100+ patients

    Great customer and patient service

    Ability to work under pressure

    Review the care plan with patients and caregiver

    Resolve caregiver and client grievances and complaints

    Address over utilization of hours

    Reporting personnel performance issues

    Detailed Oriented

    Excellent communication skills

    A caring and compassionate personality

    Ensure caseload retention

    Contribute to team efforts by accomplishing related results as needed

    Recruit and train staff

    Qualifications

    High school graduate

    3 Years experience in a Home Care or Service Coordination role

    Demonstrated capability maintaining strict confidentiality

    Proven ability to generate leads and monitor referrals

    Strong typing and computer skills

    Comfortable with closing/asking for business

    Well organized, accurate, and attentive to detail

    Excellent communication, public relations and follow up skills

    Experience with HHA Exchange and EVV

    Benefits/Perks

    Flexible Scheduling

    Competitive Compensation

    Careers Advancement

    Our mission at Option Companion Care is to provide quality care to people at all stages of life that need assistance and prefer the comfort and familiarity that their own home offers. Our compassionate, experienced caregivers help our patients enjoy a higher quality of life and cultivate a sense of confidence and satisfaction that transcends the ordinary client/caregiver relationship. Much like our staff, we consider our valued patients as part of our family.