Benefits:

Bonus based on performance

Paid time off

Profit sharing

Training & development

Wellness resources

Benefits:

Paid time off

Profit sharing

Training & development

Wellness resources

Performance Bonuses

Join Our Team of Professional Electricians

Do you value professionalism and punctuality? Do you want to work with the best pros in the electrical industry? Then you could be a candidate for Mister Sparky. If you value a rewarding career and would like your customers to be genuinely satisfied, you’ll be fit for our team! Opportunities for professional electricians and customer service professionals are now available across the country.

JOB SUMMARY

A Mister Sparky client care representative answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls.

JOB DUTIES

Contributes to team where needed in the office

Communicate and cooperate with supervisors and coworkers.

Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company

Good communication with the client is essential! ---The ideal client care representative has a courteous and pleasant demeanor, whether on a phone call or not

Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time

Arranging for permits and inspections as needed

Communicating with power companies and inspectors as needed.

Notifies clients ahead of time if the electrician is not going to arrive at their home within the scheduled time window

Calls Agreement Membership clients, as scheduled service appointments should be booked to make up for any shortfall of repair calls

On call weekend rotation required (performed remotely from anywhere).

MINIMUM REQUIREMENTS

High school diploma or equivalent required

Above-average verbal and telephone communication skills are essential

Must have good computer software skills

Prior customer service experience preferred

Service Titan experience is a bonus!!

Must Drug Screening

Must Pass Background Check

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.